Kaylee Hoover
Columbia,PA
Summary
Motivated graduate student from West Virginia University with a strong interest in the medical field. Demonstrated leadership and teaching skills through 130 hours of experience working with adults with cognitive disorders in recreational settings. Volunteered as a youth soccer coach, fostering teamwork and communication skills. Gained valuable insights by shadowing multiple Occupational Therapists in both inpatient and outpatient orthopedic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Take-Out Server
BJ's Restaurant & Brewhouse
Lancaster, PA
08.2025 - Current
- Prepared take-out orders accurately and efficiently for customers.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of the take-out area.
- Communicated effectively with customers regarding order status and updates.
Behavior Specialist Assistant
Excentia Human Services
Lancaster, PA
06.2025 - 08.2025
- Developed behavior intervention plans tailored to individual client needs.
- Monitored client progress and adjusted interventions as necessary.
- Documented behavioral observations and maintained accurate records.
Restaurant Hostess
Cheddar's Scratch Kitchen
Morgantown, WV
09.2022 - 05.2025
- Greeted and seated guests promptly at Cheddar's Scratch Kitchen.
- Managed reservations and waitlists efficiently during peak hours.
- Collaborated with servers to ensure smooth guest service flow.
- Handled guest inquiries and resolved issues with professionalism.
- Trained new hostesses on procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
Bachelor of Science - Psychology
West Virginia University
Morgantown, WV05-2025
Skills
- Behavior intervention
- Client documentation
- Data analysis
- Customer service
- Conflict resolution
- Communication skills
- Time management
- Organizational skills
- Problem-solving abilities
- Team building
Certification
- CPR Certification
- Child Abuse History Clearance
- Driver's License
Languages
English
Native/ Bilingual
Affiliations
- Club Volleyball
Timeline
Take-Out Server
BJ's Restaurant & Brewhouse
08.2025 - Current
Behavior Specialist Assistant
Excentia Human Services
06.2025 - 08.2025
Restaurant Hostess
Cheddar's Scratch Kitchen
09.2022 - 05.2025
Bachelor of Science - Psychology
West Virginia University