Brie Wirasnik
Albany
Summary
Innovative professional with a strong focus on performance management and process improvement. Committed to driving operational excellence and customer satisfaction through strategic initiatives and effective problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
Argus Transport
Schenectady
05.2022 - 06.2025
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed daily operations to enhance transport logistics and scheduling efficiency.
- Implemented process improvements to enhance service delivery and workflow efficiency.
- Oversaw staff performance and coordinated training for new team members.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Maintained compliance with safety regulations and operational standards throughout the facility.
- Streamlined inventory management processes, minimizing delays in transportation services.
- Collaborated with vendors to negotiate contracts, optimizing supply chain effectiveness.
- Managed accurate inventory of transportation equipment and assets, ensuring optimal availability and utilization.
- Monitored and analyzed transportation costs, identifying trends and implementing cost-saving measures.
- Developed and maintained operational reports to track performance metrics regularly.
- Developed and implemented operational procedures to ensure quality standards are met.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
Administrative Assistant
Purina Animal Nutrition
Guilderland
02.2019 - 05.2022
- Coordinated scheduling for executive meetings and team events, ensuring alignment with priorities.
- Facilitated communication between departments to enhance operational efficiency.
- Prepared and maintained confidential documents and reports.
- Organized training sessions for new employees, supporting their onboarding process.
- Handled customer inquiries and directed them to appropriate staff.
- Maintained office supplies inventory and placed orders to replenish stock.
- Developed efficient filing systems for document retrieval and storage.
- Supported project management by tracking deadlines and deliverables.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Drove customer feedback to deliver information to management for corrective action.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Office Manager
KJP International LLC
Albany
02.2017 - 04.2018
- Managed daily office operations and coordinated administrative tasks efficiently.
- Oversaw scheduling, ensuring timely appointments and meetings for team members.
- Developed and maintained filing systems to organize company documents effectively.
- Supported financial operations by processing invoices and managing budget reports.
- Tracked invoices and payments to maintain accuracy of accounts receivable and payable.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed inventory levels and monitored shipments using logistics software.
- Assisted in developing efficient routing plans for transportation teams.
- Trained new staff on safety protocols and company procedures.
- Performed regular audits of warehouse materials to identify discrepancies between physical stock and digital records.
- Resolved any issues that arose during the shipping process such as damaged goods or incorrect orders received by customers in a timely manner.
- Maintained accurate records for all shipments, including tracking numbers, cost information, and delivery dates.
- Coordinated cross-docking activities to reduce delays in order fulfillment.
- Audited bills of lading for accuracy prior to authorizing payment for services rendered by carriers or vendors.
- Ensured compliance with safety regulations when handling hazardous materials or chemicals.
Medical Claims Representative
Progressive Insurance
Albany
09.2001 - 07.2015
- Reviewed medical claims to ensure accuracy and compliance with insurance policies, contributing to quality assurance.
- Processed incoming claims using proprietary software systems and documentation tools.
- Communicated with healthcare providers to clarify claim details and requirements.
- Investigated and resolved denied or rejected claims, facilitating timely payments and improving client trust.
- Resolved discrepancies by investigating claims and coordinating with relevant departments.
- Compiled and submitted claims forms, medical reports, and other supporting documents to insurance companies.
- Conducted audits on processed claims to ensure adherence to company standards.
- Maintained detailed records of claims interactions in the company database system.
- Assisted customers with inquiries about the status of their claims via telephone or email.
- Educated clients on coverage options and claims procedures, enhancing understanding and satisfaction.
- Verified coding accuracy on medical bills in accordance with insurance regulations.
- Advised patients regarding billing issues, payment options, and reimbursement procedures.
- Interpreted policy language to determine coverage levels for each claim submitted.
- Reviewed claims for accuracy before submitting for billing.
- Based payment or denials of medical claims upon well-established criteria for claims processing.
- Collaborated with team members to streamline workflow and improve processing times.
- Collaborated with fellow team members to manage large volume of claims.
- Examined claims, records and procedures to grant approval of coverage.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Participated in educational seminars and webinars related to industry best practices.
Education
High School Diploma -
South Colonie High School
Colonie NY06-1997
Some College (No Degree) - History - Western Civilization
SUNY Oneonta
Oneonta NYSkills
- Supply chain management
- Process improvement
- Performance management
- Performance monitoring
- Schedule management
- Resource coordination
- Strategic planning
- Staff training
- Compliance monitoring
- Customer retention
- Problem solving
- Effective communication
- Conflict resolution
Certification
- Fork Lift Operator
Timeline
Operations Manager
Argus Transport
05.2022 - 06.2025
Administrative Assistant
Purina Animal Nutrition
02.2019 - 05.2022
Office Manager
KJP International LLC
02.2017 - 04.2018
Medical Claims Representative
Progressive Insurance
09.2001 - 07.2015
High School Diploma -
South Colonie High School
Some College (No Degree) - History - Western Civilization
SUNY Oneonta