Briela Lagleva
Ambridge,Pennsylvania
Summary
At UPMC Passavant Hospital - McCandless, excelled in enhancing patient experiences through compassionate care and exceptional customer service. Leveraging strong organizational skills and a problem-solving approach, Contributed to hospital efficiency and patient satisfaction. The ability to collaborate with healthcare professionals and provide empathetic support to patients and families underscoring dedication to healthcare excellence.
Overview
1
1
year of professional experience
Work History
Patient & Family Concierge
UPMC Passavant Hospital - McCandless
02.2024 - Current
- Constantly demonstrating empathy, companionship, and understanding in every interaction.
- Supported hospital staff by stocking supplies, changing bedding and assisting with meals.
- Gained valuable insight into the healthcare industry''s demands by working closely with experienced professionals in various departments.
- Managed caring for 34 patients at once
- Enhanced patient experience by providing friendly assistance, comfort, and support during their hospital stay.
- Improved hospital efficiency by assisting nursing staff with non-medical tasks, allowing them to focus on patient care.
- Disinfected tools, equipment and surfaces between patients.
- Assisted in maintaining a clean and organized environment for patients, ensuring their comfort and safety.
- Provided compassionate companionship for elderly or isolated patients, promoting emotional wellbeing.
Education
High School Diploma -
Ambridge Area High School
Ambridge, PA05.2024
Skills
Strong Work Ethic
Customer Service
Compassionate Demeanor
Positive Attitude
Organization
Team Collaboration
Beautifying
I have a special interest in cosmetology, so I constantly try beauty trends for my enjoyment. I often do family members, or family friends lashes, because I adore helping others admire their beauty.
Reading
I enjoy reading books that tend to be about crime. These books are very intriguing, as I love the mystery and problem solving aspects of it.
Baking
Baking has always been an interest of mine, because I find the process of baking everyone dessert delightful! I've had a few ice cream cake orders for celebrations.
Art
I've always been an artist since I could remember. It always came naturally to me, and I love to express myself through my art.
Timeline
Patient & Family Concierge
UPMC Passavant Hospital - McCandless
02.2024 - Current
High School Diploma -
Ambridge Area High School
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