BRIELAN TERRELL
Jackson,MS
Summary
Hospitality professional with extensive experience in managing shifts, training staff, and delivering exceptional customer service. Known for fostering collaborative team environment and achieving operational efficiency. Reliable and adaptable, skilled in multitasking and addressing customer needs promptly.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
7Brew
Hattiesburg, MS
07.2025 - 11.2025
- Supervised daily operations to ensure high-quality beverage preparation and customer service.
- Implemented scheduling adjustments to optimize staff coverage during peak hours.
- Developed and enforced standard operating procedures for beverage preparation consistency.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
BARISTA SHIFT SUPERVISOR
Starbucks
Clinton, MS
06.2020 - 12.2024
- Analyzed customer feedback to identify trends, implementing changes that resulted in noticeable improvements in service quality.
- Promoted a positive work atmosphere, encouraging team spirit and collaboration among staff members.
- Trained and mentored new baristas, improving team efficiency and product knowledge.
- Managed inventory levels, optimizing stock rotation to minimize waste and ensure product availability.
COFFEE MASTER
Starbucks
Clinton, MS
06.2021 - 12.2024
- Highest non-administrative position/accolade in the company
- Delivered exceptional customer service through personalized beverage recommendations and product knowledge.
- Conducted coffee tastings and educational workshops, fostering community engagement and brand loyalty.
- Organize and balance daily receipts, logs, and reports.
- Monitor employee performance and offer constructive feedback.
Education
PUBLIC HEALTH
University of Southern Mississippi
Hattiesburg, MS12-2027
Skills
- Customer service
- Professionalism
- Task prioritization
- Business acumen
- Performance management
- Complex Problem-solving
Accomplishments
- District Barista Championship Winner 2023
- Partner of the Quarter 2023
- Partner of the Quarter 2024
- Origin Experience 2024
Timeline
Barista Shift Lead
7Brew
07.2025 - 11.2025
COFFEE MASTER
Starbucks
06.2021 - 12.2024
BARISTA SHIFT SUPERVISOR
Starbucks
06.2020 - 12.2024
PUBLIC HEALTH
University of Southern Mississippi
ADDITIONAL INFORMATION
- LEADERSHIP & INVOLVEMENT
- Scholar, Luckyday Scholars Program (Fall 2023-)
- Board Member, Luckyday Scholars Program Advisory Board (Spring 2024-Spring 2025)
- Residential Scholar, Luckyday Scholars Program (Fall 2024 - Spring 2025)
- Lucky Brew Manager, Luckyday Scholars Program (Spring 2024+)
- Member, Minority Association of Pre-Medical Students (M.A.P.S) (Spring 2024-Fall 2025)
- Tour Guide, Office of Admissions (Fall 2023-)
- GEWW Crew Leader, Leadership and Student Involvement (Fall 2024-2025)
- Director of Campus Relations, C.I.A (Fall 2024+)
- AWARDS & ACCOLADES
- Partner of the Quarter 2023
- Partner of the Quarter 2024
- Origin Experience 2024
- Barista Championship Winner 2023