Brielle Britko
Atlantic City,New Jersey
Summary
- With 13 years of experience in customer service, front office operations, and administrative support, I bring a proven track record of strong communication, leadership, and adaptability. Throughout my career, I have developed expertise in team management, guest relations, operational coordination, and problem resolution. I am seeking a long-term opportunity with a reputable organization where I can leverage my experience, continue developing my skills, and contribute to the company’s success.
Overview
14
14
years of professional experience
Work History
Client Care Manager
Comfort Keepers
Galloway
12.2024 - Current
- Create and manage daily and weekly caregiver schedules to ensure all client shifts are covered.
- Recruit, interview, onboard qualified caregivers to meet staffing and client needs.
- Conduct referral and intake calls with prospective clients and families to assess needs and gather information.
- Assist with new client intake, service plan development and coordination of care to ensure a smooth transition into services.
- Match caregivers to clients based on skills, experience, personality, and availability.
- Serve as the primary point of contact for client care coordination.
- Conduct regular client check-ins to assess satisfaction and care quality.
- Support and motivate caregivers, fostering strong relationships and open communication.
- Conduct regular client check-ins to assess satisfaction and address concerns.
- Address scheduling concerns, attendance issues, and performance feedback as needed.
- Coordinate ongoing caregiver training to ensure to support quality care and compliance with company standard.
- Verify billing and payroll accuracy.
Senior Front Office Operations Manager
La Mer Beachfront Resort
Cape May
08.2021 - 06.2024
- Enforce all cash handling and credit policies.
- Oversee schedule for front office and complete payroll.
- Recruit, hire and manage front office staff.
- Analyze customer feedback through online reviews and respond accordingly.
- Actively listen and resolve guest complaints quickly and efficiently.
- Monitor guest compensation to prevent the recurrence of escalated issues.
- Order and keep track of front office inventory and guest supply inventory.
- Source, order and track gift shop inventory.
- Evaluate job performance of each employee.
- Monitor all VIP guests and special requests.
- Monitor credit reports and rate change reports and handle discrepancies.
- Worked with the Director of Housekeeping for one year to learn the processes and procedures of the Housekeeping Department.
Front Desk Manager
Marriott’s Fairway Villas
Galloway
05.2017 - 08.2021
- Analyze customer feedback and provide strategic direction to continuously improve overall GSS (Guest Satisfaction Surveys).
- Actively listen and resolve guest complaints and monitor guest compensation.
- Manage scheduling and payroll for the front desk department.
- Direct, manage and coach all members of the front desk team.
- Order and keep track of front office inventory.
- Conduct monthly audit reports for accounting purposes.
- Work with departments to monitor room inventory/status.
Guest Relations Manager
The Chelsea Hotel
Atlantic City
09.2012 - 12.2016
- Analyze customer feedback and provide strategic direction to continuously improve overall rating.
- Actively listen and resolve guest complaints.
- Direct, coach and manage the front desk team to ensure all standards and operating procedures are adhered to.
- Manage payroll for the front desk department.
Education
High School Diploma -
Egg Harbor Township High School
Egg Harbor, NJ06.2009
Skills
- Scheduling and calendar management
- Microsoft Office Suite
- Team management
- Administrative skills
- Data entry
- Relationship building
- Inventory control
- Proficient in software
- Payroll and budgeting
Accomplishments
- Increased employee satisfaction from 87% to 100% in 2019 by implementing monthly one-on-one meetings, open-door feedback sessions, and employee relationship-building initiatives.
- Designed and launched an employee recognition program in 2021, improving team morale and contributing to reduced staff turnover.
- Authored comprehensive Standard Operating Procedures (SOPs) for Front Desk Operations and Safety & Security for a sister property in 2024, promoting consistent service delivery and regulatory compliance.
- Developed annual financial budgets and coordinated the sourcing of seasonal inventory for federal holidays for a sister property in 2024, ensuring operational readiness and cost-effective planning.
- Created and implemented inventory tracking systems for housekeeping and front office supplies for a sister property in 2024, improving inventory visibility and replenishment accuracy.
Timeline
Client Care Manager
Comfort Keepers
12.2024 - Current
Senior Front Office Operations Manager
La Mer Beachfront Resort
08.2021 - 06.2024
Front Desk Manager
Marriott’s Fairway Villas
05.2017 - 08.2021
Guest Relations Manager
The Chelsea Hotel
09.2012 - 12.2016
High School Diploma -
Egg Harbor Township High School