Brielle Lancaster
College Park,MD
Summary
Dedicated Graduate student with strong communication skills. Experienced in leading tours, managing customer relations, and providing in-depth knowledge of historical events and sites.
Overview
7
7
years of professional experience
Work History
Tour Guide
Burgwin-Wright House & Museum
Wilmington, NC
08.2025 - Current
- Guided groups through historical exhibits, enhancing visitor engagement and knowledge retention for over 100 customers per day.
- Developed and delivered educational presentations tailored to diverse audience demographics.
- Managed tour schedules and logistics, ensuring timely and efficient guest experiences.
- Trained new guides on best practices for storytelling and guest interaction techniques.
- Led special events and themed tours, increasing attendance during peak seasons.
Project Manager
Central Line
Fayetteville, NC
04.2019 - Current
- Implemented risk management strategies to minimize project impacts and ensure continuity.
- Managed resource allocation effectively to optimize team productivity and performance.
- Planned, designed, and scheduled phases for large projects.
Front Desk Receptionist
UNCW HRL
Wilmington, NC
08.2024 - 06.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on front desk procedures, enhancing team performance and service quality.
Coach
Omega Gymnastics
Fayetteville, NC
05.2024 - 08.2024
- Evaluated athlete performance through assessments, tailoring feedback for continuous improvement.
- Learned how to better mentor young athletes to ensure enjoyment and motivate improvement.
- Developed individualized training programs to enhance athlete performance and skill progression.
Hostess
Texas Roadhouse
Fayetteville, NC
04.2023 - 08.2023
- Managed guest seating flow to optimize wait times and enhance dining experience.
- Oversaw reservation management system to efficiently handle bookings and special requests.
Volunteer
Fayetteville Animal Protection Society
Fayetteville, NC
01.2021 - 08.2023
- Coordinated animal care initiatives, ensuring welfare standards met for all rescued animals.
- Increased customer comprehension of adoption policies and requirements.
Education
B.A. - History with a minor in Entrepreneurship and Innovation
University of North Carolina Wilmington
Wilmington, NC05-2026
Master of Science - Information And Library Science
University of Maryland
College Park, MD05-2028
Skills
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
- Multilingualism
- Cultural sensitivity
- Customer engagement
Timeline
Tour Guide
Burgwin-Wright House & Museum
08.2025 - Current
Front Desk Receptionist
UNCW HRL
08.2024 - 06.2025
Coach
Omega Gymnastics
05.2024 - 08.2024
Hostess
Texas Roadhouse
04.2023 - 08.2023
Volunteer
Fayetteville Animal Protection Society
01.2021 - 08.2023
Project Manager
Central Line
04.2019 - Current
B.A. - History with a minor in Entrepreneurship and Innovation
University of North Carolina Wilmington
Master of Science - Information And Library Science
University of Maryland
Relevant Course Work
- US History to 1865, Introduction to Global History, Europe in the World, Archaeology, Public Speaking, Public History, American Environmental History, Spanish, Business Law, Practice of History, Readings in History, Anthropology
- Lifelong Learning Study Abroad – University of Glasgow History Research Program (Summer 2025)