Brielle Lesh
Wyomissing,PA
Summary
Experienced Technical Implementation/Integrations Manager with a proven track record in effectively overseeing and executing implementation projects. Skilled in leading cross-functional teams to deliver complex solutions, resulting in improved operational efficiencies. Adept at strategic planning and proficient in managing stakeholder relationships. Passionate about AI capabilities.
Overview
9
9
years of professional experience
Work History
Technical Implementation Manager
Relay network
04.2024 - Current
- Manage ~20 technical projects for both healthcare and financial clients
- Creates integrations via Salesforce Marketing Cloud, API, SFTP, Salesforce.com to extract sensitive client data into Relay Network platform for targeted campaigns via SMS
- Configures reporting to provide metrics on customer and patient interaction of campaigns via response logs, push API and SFTP
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
Implementation Manager
Green Check Verified
07.2022 - 07.2024
- Consulted with financial institutions on how to create a high-risk cannabis banking program
- Provided education and guidance regarding regulatory on cannabis, financial modeling, risk assessment, operations, marketing and presented to board members for final approval of program implementation
- Integrated Green Check's software with financial institution core system data
- Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
- Evaluated potential risks associated with new business opportunities through detailed assessment of available market information.
Client Relationship Manager
Dama Financial
07.2021 - 07.2022
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
High-Risk Banking Associate
Jonestown Bank & Trust
07.2020 - 07.2021
- Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
- Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
General Manager
Curaleaf
07.2019 - 07.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Sales Manager
Healthy Hemp Solutions
01.2016 - 07.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Education
MBA - IT Management and Technical Project Management
Western Governors University
04.2025
Bachelor of Science - Psychology
Pennsylvania State University
12.2014
Skills
- SFMC integrations
- API
- SFTP
- Project management
- Software implementation
- Automation methods
- Financial services
- Payments processing
- Compliance monitoring
- Healthcare analytics
Timeline
Technical Implementation Manager
Relay network
04.2024 - Current
Implementation Manager
Green Check Verified
07.2022 - 07.2024
Client Relationship Manager
Dama Financial
07.2021 - 07.2022
High-Risk Banking Associate
Jonestown Bank & Trust
07.2020 - 07.2021
General Manager
Curaleaf
07.2019 - 07.2021
Sales Manager
Healthy Hemp Solutions
01.2016 - 07.2019
Bachelor of Science - Psychology
Pennsylvania State University
MBA - IT Management and Technical Project Management
Western Governors University
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