Brielle Norton
Stony Brook,NY
Summary
University of South Carolina sophomore pursuing a Bachelor of Arts in Public Health with experience in customer service and guest-facing environments. Experienced working within a franchise organization while upholding company-wide standards and adapting to evolving programming, procedures, and operational needs. I bring a positive attitude, strong interpersonal skills, high energy, and a genuine passion for creating positive experiences for others. I enjoy working with people, building relationships, contributing to a team, and taking pride in the environment and organization I represent.
Overview
5
5
years of professional experience
Work History
Teacher and Fitness Instructor
MyGym
Stony Brook, New York
07.2024 - Current
- Created a welcoming and engaging experience for children, parents, and guests while building positive relationships and fostering a strong sense of community
- Worked within a franchise organization with a corporate team, following company-wide expectations for programming, customer experience, cleanliness, presentation, and daily operations.
- Communicated with families about classes, programs, events, and memberships while helping customers understand the services available to them.
- Led and assisted children's fitness classes, birthday parties, and special events in a fast-paced, high-energy environment.
- Participated in weekly curriculum and team meetings to learn about changes to programming, gym setup, procedures, and other factors affecting the customer experience, then adapted those changes into daily operations.
- Maintained a clean, organized, and visually engaging facility while helping ensure the environment reflected the standards of the My Gym brand.
- Trained and supported new employees by helping them understand company procedures, responsibilities, and expectations.
- Collaborated with team members to enhance facility success and ensure a consistent customer experience.
- Supported membership sales by understanding prospective customers' needs and effectively communicating the program value.
Food Service Associate
Proportion Cafe
Stony Brook, New York
01.2022 - 08.2022
- Prepared food items efficiently in a busy café environment, maintaining quality and consistency.
- Delivered friendly and professional customer service, helping create a welcoming and positive atmosphere for customers.
- Built positive relationships with local families, community members, and returning customers, contributing to a friendly, community-focused environment.
- Worked in a fast-paced team environment, balancing customer service, food preparation, and multiple daily responsibilities with efficiency and attention to customer needs.
- Completed opening and closing procedures, including setup, breakdown, restocking, cleaning, and cash handling tasks.
Education
High School Diploma -
Ward Melville High School
East Setauket, NY06-2025
Bachelor of Arts - Public Health
University of South Carolina
Columbia, SC09-2026
Skills
- Customer Service
- Interpersonal Skills
- Team Collaboration
- Sales and Customer Engagement
- Professionalism
- Relationship Building
- Adaptability
Timeline
Teacher and Fitness Instructor
MyGym
07.2024 - Current
Food Service Associate
Proportion Cafe
01.2022 - 08.2022
High School Diploma -
Ward Melville High School
Bachelor of Arts - Public Health
University of South Carolina