Brielle Pukas
The Lebanon Valley Home
Pottsville,PA
7
years of professional experience
Achieved high levels of client satisfaction through exceptional customer service delivery. Improved operational efficiency by appropriate scheduling practices and time management. Enhanced multi-tasking and problem-solving abilities to maximize productivity and effectiveness.
Work History
Salon Owner/Operator
1 Year 5 Months- All while working on clients hair, I had Independently handled the salon operations, managing phone inquiries, scheduling appointments, organizing meetings, and supporting marketing initiatives to draw in more appointments. Effective time management played a vital role in my daily achievements. I Oversaw inventory management, enhancing product selections to provide myself a successful work week. - Focused on strong relationships with clients, promoting loyalty through personalized services.
Assistant Manager
4 Years- Throughout my years at Rita’s Italian Ice I started by mainly helping customers with their needs and helping around the store. After two years, I became a manager and that had included filling out paperwork, creating ices, opening the store properly, inventory, and training new employees.
- Analyzed business performance data and forecasted business results for upper management.
- Created reports on sales trends, inventory levels, and financial data.
Hairstylist
9 Months- Throughout the day my tasks include creating a happy and comfortable environment for my clients. I learned to work under pressure by taking care of my client’s needs while answering phones and making sure I am in my appointment books time frame. When I am not cutting hair at work, I help out by cleaning around, getting customers drinks, and staying at the front desk to create appointments and answer phones
Server
9 Months- With becoming a server, I have learned time management skills along with leaning how to work under a lot of pressure. During a normal shift, I am tasked with taking care of multiple tables at a time, while helping out in the back of the restaurant. I became successful at making sure everything was done efficiently and at a timely matter; that I was also given the position to train new servers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided excellent customer service to ensure satisfaction.
- Presented menus and answered questions regarding items.
Education
Cosmetology License - Cosmology
High School Diploma
Skills
Customer consultation
Appointment scheduling
Customer service
Inventory management
Team collaboration
Computer skills
Employee training
Time management
Problem solving
Cash handling
Scheduling
Documentation and reporting
Schedule preparation
Self efficient
Timeline
Salon Owner/Operator
The Lebanon Valley Home
04.2025 - CurrentRead More
Hairstylist
Pink Ivory Salon
05.2024 - 02.2025Read More
Server
Cracker Barrel Restaurant
02.2024 - 11.2024Read More
Assistant Manager
Rita’s Italian Ice
03.2020 - 03.2024Read More
Minersville Area High School
High School Diploma
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Empire Beauty School
Cosmetology License from Cosmology
Read More