Alicia Robinson
Chicago Heights,IL
Summary
Accomplished Stylist and Salon Owner with a proven track record at Mz A Hair Studio LLC, enhancing salon revenue through expert upselling and exceptional customer service. Skilled in cosmetology and natural hair care, excels in creative thinking and problem-solving, ensuring client satisfaction and repeat business through meticulous attention to detail and strong leadership.
Overview
9
9
years of professional experience
Work History
Stylist/Salon Owner/Operator
Mz A Hair Studio LLC
2022.06 - Current
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Streamlined appointment scheduling process, resulting in improved efficiency and reduced wait times for clients.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Stylist
Signature Salon Barber Spa
2021.06 - 2022.06
- Increased salon revenue by upselling products and additional treatments during appointments.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Hairstylist
House of Glamour
2015.09 - 2021.06
- Increased salon revenue by upselling products and additional treatments during appointments.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Education
Licensed Cosmetologist
Capri Beauty School
Chicago, IllinoisCosmetology Instructor
Capri Beauty School
Oak Forest, IllinoisAssociate of Applied Science - Criminal Justice
Richard J. Daley College
05.1991
Skills
- Teamwork and Collaboration
- Customer Service
- Excellent Communication
- Attention to Detail
- Customer Consultation
- Multitasking and Organization
- Creative Thinking
- Product Knowledge
- Cosmetology
- Natural Hair Care
- Strong leader
- Sanitation Practices
- Continuing education
- Business Management
- Strong Work Ethic
- Problem-Solving
Timeline
Stylist/Salon Owner/Operator
Mz A Hair Studio LLC
2022.06 - Current
Stylist
Signature Salon Barber Spa
2021.06 - 2022.06
Hairstylist
House of Glamour
2015.09 - 2021.06
Licensed Cosmetologist
Capri Beauty School
Cosmetology Instructor
Capri Beauty School
Associate of Applied Science - Criminal Justice
Richard J. Daley College
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