Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lakeia Luckett

Chicago Heights,IL

Summary

Dynamic Patient Care Coordinator with extensive experience at Franciscan Alliance, excelling in critical thinking and organizational skills. Proven track record in enhancing patient satisfaction through compassionate care and effective interdepartmental collaboration. Committed to maintaining HIPAA compliance while navigating high-pressure situations, ensuring quality outcomes in emergency settings.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Franciscan Alliance
01.2023 - Current

Perform on a supervisory level, working closely with the manager in planning, coordinating, and evaluating the activities in the emergency room. React effectively in emergency scenarios demonstrating sound decision making. Participate as a leader in customer service, champion rounding, oversee completion of unit duties during shift and attend unit and shift supervisor meetings.

Registered Nurse

Franciscan Alliance
01.2021 - Current
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.

Patient Access Representative

Franciscan Alliance
01.2007 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Licensed Practical Nurse

Hartsfield Village Nursing and Rehab
02.2016 - 01.2021
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.

Education

Bachelor of Science - Nursing

Capella University
Minneapolis, MN
05-2025

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Patient relations
  • Interdepartmental collaboration

Certification

RN License 043122199

BLS

ACLS

PALS

TNCC/ECRN

Timeline

Patient Care Coordinator

Franciscan Alliance
01.2023 - Current

Registered Nurse

Franciscan Alliance
01.2021 - Current

Licensed Practical Nurse

Hartsfield Village Nursing and Rehab
02.2016 - 01.2021

Patient Access Representative

Franciscan Alliance
01.2007 - Current

Bachelor of Science - Nursing

Capella University