Samantha Craig
Roanoke,VA
Summary
Accomplished Salon Owner/Operator with a proven track record at Elite Hair Studio LLC, enhancing business performance through expert financial management and customer consultations. Excelled in staff training and sales oversight, boosting customer loyalty through exceptional service. Skilled in both relationship building and inventory management, significantly contributing to salon success.
Overview
20
20
years of professional experience
Work History
Salon Owner/Operator
Elite Hair Studio LLC
10.2023 - Current
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, and purchasing.
Salon Manager
Supercuts
04.2022 - 07.2023
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Handled employee scheduling and coverage needs during business hours.
- Achieved personal sales goals by upselling products to meet individual needs.
- Managed cash flow, business transactions, banking, and accounting processes.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maintained general appointment calendar and set shift schedules.
- Oversaw salon employee performance, facility cleanliness, and sales.
Salon Manager
Sport Clips
05.2017 - 04.2022
- Cut and styled hair for male customers of all ages according to individual preferences and latest styles.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Master Stylist
Great Clips
02.2013 - 01.2017
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Shampooed, cut, and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
- Colored and treated hair using modern technology.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Determined appropriate hair treatments based on conditions and textures.
- Processed payments, entering sales in register for prompt customer service.
Stylist
Cost Cutters
01.2005 - 07.2016
- Organized sales area and work station to showcase products and boost sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
Education
High School Diploma -
Lord Botetourt High School
Daleville, VA06-2005
Skills
- Employee training
- Health and safety
- Staff management
- Appointment scheduling
- Teamwork and collaboration
- Staff training
- Employee motivation
- Relationship building
- Sales oversight
- Staff hiring
- Staff scheduling
- Inventory tracking and management
- Sales management
Timeline
Salon Owner/Operator
Elite Hair Studio LLC
10.2023 - Current
Salon Manager
Supercuts
04.2022 - 07.2023
Salon Manager
Sport Clips
05.2017 - 04.2022
Master Stylist
Great Clips
02.2013 - 01.2017
Stylist
Cost Cutters
01.2005 - 07.2016
High School Diploma -
Lord Botetourt High School
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