Amanda O'Rourke
Pittsburgh,PA
Summary
As a dynamic Salon Owner/Operator at Lavish Hair Studio, I spearheaded operations, enhancing customer retention and staff proficiency. My leadership, rooted in employee development and cosmetology expertise, propelled service excellence and compliance with state regulations. Skilled in staff management and customer service, I successfully optimized both client satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
Lavish Hair Studio
08.2014 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Trained and motivated employees to perform daily business functions.
- Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
Education
Cosmetology
Empire Beauty School
Pittsburgh05-2006
High School Diploma -
Career Connections Charter Highschool
Pittsburgh, PA06-2004
Skills
- Upselling Services
- Employee Training
- Staff Management
- Salon Marketing
- Hair styling techniques
- Industry trend awareness
- Appointment Scheduling
- Customer Service
- Scheduling
- Product Promotion
- Decision-Making
- Customer Service Management
- Hiring and Onboarding
- Client Account Management
- Inventory Control
- Financial Management
- Employee Development
- Price Structuring
- Staff training/development
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Employee Relations
- Operations Oversight
- Staff Scheduling
- Customer Relations
- Purchasing and planning
- Employee reviews
- Staff hiring
- Cost Control
- Needs Assessment
- Operations Management
- Cosmetology
- Multitasking
- Reliability
Certification
- Itips (Babe) 2007
- Kertain Extensions; Tape-in Itips(Donna Bella) 2009
- Kertain Extensions (Cinderella) 2015
- Hand tied Wefts (Aqua) 2019
- Kertain Extensions; Itips; Tape-ins; Hand tied Welfs(Bellami) 2023
Timeline
Salon Owner/Operator
Lavish Hair Studio
08.2014 - Current
- Itips (Babe) 2007
- Kertain Extensions; Tape-in Itips(Donna Bella) 2009
- Kertain Extensions (Cinderella) 2015
- Hand tied Wefts (Aqua) 2019
- Kertain Extensions; Itips; Tape-ins; Hand tied Welfs(Bellami) 2023
Cosmetology
Empire Beauty School
High School Diploma -
Career Connections Charter Highschool
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