Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blondelle Gordon

5215 Lee St,FL

Summary

Dynamic leader with a proven track record at Kenizeehair Styles, enhancing customer retention and expanding service offerings through exceptional service and strategic marketing. Skilled in financial management and staff training, I excel in creating efficient, welcoming environments that foster team success and customer satisfaction. Expert in inventory control and customer relations, consistently achieving and surpassing business goals.

Overview

21
21
years of professional experience

Work History

Salon Owner/Operator

Kenizeehair Styles
03.2009 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.

Assistant Store Manager

Burger King
04.2004 - 07.2009
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Education

High School Diploma -

Bridgeport High
Kingston Ja
05-1995

Cosmetology

Dels Beauty School
Kingston Jamaica
05-1996

Cosmetology

Hollywood Institute
Hollywood, FL
06-2002

Skills

  • Upselling services
  • Employee training
  • Staff management
  • Salon marketing
  • Appointment scheduling
  • Customer service
  • Scheduling
  • Inventory control
  • Goal setting
  • Financial management
  • Team leadership
  • Customer relations
  • Employee reviews
  • Staff hiring

Timeline

Salon Owner/Operator

Kenizeehair Styles
03.2009 - Current

Assistant Store Manager

Burger King
04.2004 - 07.2009

High School Diploma -

Bridgeport High

Cosmetology

Dels Beauty School

Cosmetology

Hollywood Institute

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Blondelle Gordon