Sandra Christman
Pleasant Prairie,WI
Summary
Dynamic salon owner and former Barber Cosmetology Instructor at Gateway Technical College, skilled in business development and student training. Achieved significant client satisfaction through strategic appointment scheduling and exceptional customer service. Proven ability to enhance operational efficiency while fostering strong relationships, ensuring a welcoming environment for both clients and staff.
. Notable for implementing innovative customer service practices and maintaining high student retention rate. Demonstrated excellence in team leadership and operational efficiency. Successfully guided Students in passing WIsconsin State Board exams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
Shear Excellence LLC
04.2001 - Current
- Managed daily salon operations, ensuring exceptional client service and satisfaction.
- Established standard operating procedures to enhance workflow efficiency and service quality.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Learned and remained updated on statutory requirements and regulations.
- Developed marketing initiatives to increase brand visibility and attract new clientele.
- Implemented inventory management systems to optimize product availability and reduce waste.
Barber Cosmetology Instructor
Gateway Technical College
08.2015 - 08.2025
- Delivered high-quality haircuts and grooming services, ensuring Student satisfaction and retention.
- Assisted in training new barbers and Cosmetologist on techniques, customer service, and shop protocols.
- Developed students to learn strong relationships with clients through personalized consultations and attentive service.
- Implemented efficient scheduling practices to optimize client flow during peak hours.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Resolved guest complaints about service or style.
- Facilitated hands-on training sessions, ensuring students mastered techniques in hair cutting, coloring, and styling.
- Mentored aspiring cosmetologists, providing guidance on industry best practices and career development opportunities.
Education
Diploma in Cosmetology - Cosmetology
Gateway Technical College
Kenosha, WI12-1984
Skills
- Upselling services
- Employee training
- Staff management
- Health and safety
- Industry trend awareness
- Appointment scheduling
- Hygiene standards
- Business development
- Decision-making
- Goal setting
- Social media marketing
- Strategic planning
- Relationship building
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Customer service
Accomplishments
- Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Lesson Implementation - Met all assigned learning goals through the implementation of creative project activities..
- Student Involvement - Volunteered as faculty member representative for student-led Club supervising monthly meetings and Helping organize Club activities
- Student Involvement- Organized and Supervised student learning and community relationships through outreach community activities.
Certification
- Licensed Barber Cosmetology Instructor - April 2015- present
- Advanced Barber Training -certificates April 2016-present
Timeline
Barber Cosmetology Instructor
Gateway Technical College
08.2015 - 08.2025
Salon Owner/Operator
Shear Excellence LLC
04.2001 - Current
Diploma in Cosmetology - Cosmetology
Gateway Technical College