Jacqueline Santopadre
Massapequa Park,NY
Summary
Dynamic salon owner with a proven track record at Posh Salon, excelling in staff management and customer service. Spearheaded marketing initiatives that boosted client retention and enhanced brand visibility. Skilled in financial management and employee training, fostering a cohesive team environment while optimizing operations for peak efficiency.
Experienced with business management, client relations, and team leadership essential for running successful salon. Utilizes effective communication and problem-solving skills to maintain harmonious work environment. Track record of delivering exceptional client experiences and driving operational success.
Overview
18
18
years of professional experience
Work History
Salon Owner/Operator
Posh Salon
06.2005 - 06.2023
- Oversaw daily salon operations to ensure high-quality service delivery and customer satisfaction.
- Managed staff scheduling, optimizing workflow and resource allocation for peak efficiency.
- Developed marketing strategies to enhance brand visibility and attract new clientele.
- Implemented training programs for new stylists, fostering skill development and team cohesion.
- Cultivated relationships with suppliers to secure quality products at competitive prices.
- Enhanced client retention through personalized follow-up communication and loyalty programs.
- Streamlined inventory management processes, reducing waste and improving order accuracy.
- Analyzed financial performance, identifying cost-saving opportunities and revenue growth potential.
Education
Bachelor of Science - Education
Molloy College
Rockville Centre, NY05-2003
Skills
- Upselling services
- Employee training
- Staff management
- Salon marketing
- Industry trend awareness
- Appointment scheduling
- Hygiene standards
- Customer service
- Product promotion
- Business management
- Scheduling
- Decision-making
- Customer service management
- Business development
- Policy development and enforcement
- Inventory control
- Goal setting
- Financial management
- Team leadership
- Employee development
- Price structuring
- Inventory tracking and management
- Staff training/development
- Payroll administration and timekeeping
- Operations oversight
- Customer relations
- Purchasing and planning
- Employee relations
- Financial planning
- Strategic planning
- Employee reviews
- Staff hiring
- Relationship building
- Sales strategies
- Advertising campaign development
- Marketing strategies
- Performance improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salon Owner/Operator
Posh Salon
06.2005 - 06.2023
Bachelor of Science - Education
Molloy College
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