Summary

Overview

Work History

Education

Skills

Certification

Additional Information

Timeline

Brielle Rivera

Server/Barista/Cashier/Kitchen Help

Brockton,MA

Summary

I have an eager kitchen hand for cleaning workstations, handling dish washing duties and monitoring inventory. Well-trained to keep kitchen well-stocked and ready for busy mealtimes. Considered motivated employee with positive attitude. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Detail-oriented Barista excels in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service. Friendly and reliable cashier/cash handler offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

years of professional experience

years of post-secondary education

Certifications

Work History

Kitchen Helper

Tough Cookies Co.

Hanover , MA

2021.06 - Current

Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
Paid close attention to instructions from supervisor to complete tasks on time.
Cleaned and organized kitchen stations to promote team efficiency.
Operated standard kitchen equipment with focus on safety and sanitation.
Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
Made food according to standard recipes with requested changes for customer satisfaction.
Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Plated hot meals and salads in aesthetically pleasing arrangements.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Server/Barista

Supreme Coffee & Donuts

Brockton , MA

2013.08 - Current

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Used slow periods to restock supplies, ice, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Explained menu items and suggested appropriate options for food allergy concerns.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items and recorded order information.
Greeted over 50 customers per day.
Maintained cash drawer of $60 or more per shift.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked closely with shift manager to solve problems and handle customer concerns.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Operated cash register to record transactions accurately and efficiently.

Cashier

Restaurant Depot

Avon , MA

2014.11 - 2015.06

Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Greeted over 25 customers per day.
Maintained cash drawer of $60 or more per shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Worked closely with shift manager to solve problems and handle customer concerns.
Reviewed weekly sales ads and monitored price changes.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Collected and authorized payments of guests.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.

Education

Associate of Arts - Theology

in Christ International Bible College

Rockland, MA

2021.09 - Current

Cosmetology License - Beauty

Empire Beauty School - Malden

Malden, MA

2015.11 - 2016.06

High School Diploma -

Southeastern Regional Vocational Tech. High School

South Easton, MA

2012.01 - 2015.06

No Degree -

Brockton High School

Brockton, MA