Summary
Overview
Work History
Education
Skills
Certifications
Timeline
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Brien Smith

Summary

Accomplished counseling professional with demonstrated track record of success in organizational leadership and change management certified.

Overview

32
32
years of professional experience

Work History

Client Transitions/Onboarding - Change Management

JLL
11.2021 - Current
  • As a Transition Lead, ensured the successful transition of services, assets, and talent to JLL.
  • Lead the Account Governance and Communication/Change Management Workstreams for various initiatives, such as new business transitions, account expansions, and product migrations.
  • Collaborated with cross-functional teams to achieve seamless integration of new systems and processes with minimal disruption to client or JLL operations.
  • Reduced resistance to change with effective communication and employee training programs.
  • Improved organizational efficiency by implementing change management strategies and streamlining processes.
  • Organized and presented Smartsheet Training Tracking program to JLL Transition Team at off-site conference.
  • Provided expert guidance on change management best practices, contributing to a positive organizational culture.
  • Cultivated strong relationships with stakeholders to gain buy-in for proposed changes and foster collaboration.

Director of Events & Hospitality

Colorado Springs Baseball Club, Inc.
09.1999 - 11.2021
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
  • Coordinate event execution including venue set up and tear down
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Attended industry events to promote services and build relationships with prospective vendors.

Director of Group Sales

Colorado Springs Baseball Club, Inc.
10.1992 - 10.1999
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Created customized sales proposals tailored to client needs, resulting in higher conversion rates and satisfied customers.
  • Built strong relationships with key clients for long-term business growth and customer retention.

Education

Bachelor of Arts - Business Administration - Marketing

Fort Lewis College
Durango, CO
1992

Skills

  • Change Management
  • Event Planning and Execution
  • Client Facing Event Coordination
  • Logistics Management
  • Employee Relations
  • Customer Service
  • Communication
  • Adaptability
  • Project Management
  • Project tracking
  • Risk Management
  • Contract Management

Certifications

  • Agile Foundations
  • Prosci Change Management Practitioner
  • Six Sigma Yellow Belt

Timeline

Client Transitions/Onboarding - Change Management

JLL
11.2021 - Current

Director of Events & Hospitality

Colorado Springs Baseball Club, Inc.
09.1999 - 11.2021

Director of Group Sales

Colorado Springs Baseball Club, Inc.
10.1992 - 10.1999

Bachelor of Arts - Business Administration - Marketing

Fort Lewis College

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Brien Smith