Brienna Foye
Kinston,NC
Summary
Quality Assurance Assistant at Nova Behavioral Health with a proven track record in enhancing program compliance and quality improvement initiatives. Skilled in data collection and documentation preparation, I excel in fostering team collaboration and delivering exceptional results through effective communication and problem-solving. Committed to maintaining high-quality standards in all endeavors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Assistant
Nova Behavioral Health
01.2024 - Current
- Conducted quality assessments on therapeutic programs to ensure compliance with industry standards.
- Collaborated with clinical staff to develop and implement quality improvement initiatives.
- Assisted in data collection and analysis for program evaluation and reporting purposes.
- Supported the development of training materials for staff on quality assurance protocols.
Program Assistant
Nova Behavioral Health
09.2021 - 01.2024
- Prepared clearly written and formatted documents and reports.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Paraprofessional
Nova Behavioral Health
08.2018 - 09.2021
- Supported students with diverse learning needs through tailored instructional strategies.
- Monitored student progress, providing feedback to enhance engagement and understanding.
- Maintained accurate records of student performance and behavior for analysis.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
Front Desk Associate
The Galaxy of Sport
01.2016 - 07.2018
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated scheduling and room assignments to optimize occupancy rates efficiently.
- Maintained accurate records of reservations, cancellations, and special requests using property management systems.
Education
Kinston High School
Kinston, NCSkills
- Customer focus
- Organizational skills
- Goal setting
- Data collection
- Documentation preparation
- Written communication
- Quality assurance
- Data processing
- Program management
- Quality control guidelines
- CAD software proficiency
- Data interpretation
- Production methods
- Problem-solving aptitude
- Professionalism
- Taking inventory
- Active listening
- Team collaboration
Certification
- Adult and Pediatric First Aid/CPR Training
Date Competed : 1/7/2025
Validity Period: 2 years
Timeline
Quality Assurance Assistant
Nova Behavioral Health
01.2024 - Current
Program Assistant
Nova Behavioral Health
09.2021 - 01.2024
Paraprofessional
Nova Behavioral Health
08.2018 - 09.2021
Front Desk Associate
The Galaxy of Sport
01.2016 - 07.2018
Kinston High School
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