Stephanie Vivas
Miami,FL
Overview
11
11
years of professional experience
Work History
Quality Assurance Assistant
Avini Health
01.2022 - Current
- Conducted comprehensive quality assurance audits to ensure compliance with healthcare standards.
- Developed and implemented testing protocols for new software applications within patient management systems.
- Collaborated with cross-functional teams to identify areas for process improvement and enhance product quality.
- Trained junior staff on quality control procedures, fostering a culture of continuous improvement and accountability.
- Analyzed quality data to identify trends, providing actionable insights that drove operational efficiency.
Customer Service Representative
Mr. Hospitality
01.2018 - 01.2022
- Resolved customer inquiries and issues, contributing to increased satisfaction levels.
- Provided timely, informative responses to customer inquiries, improving overall service experience.
- Provided bilingual support to customers, resolving inquiries and enhancing satisfaction.
- Documented customer interactions in CRM system to facilitate effective follow-up.
- Collaborated with team members to streamline communication processes and improve service delivery.
- Adapted quickly to new software tools, ensuring seamless customer support operations.
Math and Science Tutor
Miami Dade College Miami
01.2016 - 01.2018
- Assisted students in preparing for exams by providing targeted review sessions and practice problems.
- Monitored student progress and adapted instructional strategies to meet diverse learning needs effectively.
- Developed customized lesson plans to enhance student understanding of mathematical concepts and scientific principles.
- Utilized various educational tools and resources to facilitate engaging learning experiences in math and science subjects.
- Collaborated with faculty to align tutoring services with curriculum objectives and academic standards.
Education
Associate of Arts - Chemistry
Broward College
Fort Lauderdale, FL05-2018
Bachelor of Science - Communication Sciences And Disorders
Abilene Christian University
Abilene, TX12-2026
Skills
- Quality management systems
- Quality control standards
- Quality audits
- Product testing procedures
- Customer focus
- Bilingual: English and Spanish
- Time management
- Team collaboration
- Verbal communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Quality Assurance Assistant
Avini Health
01.2022 - Current
Customer Service Representative
Mr. Hospitality
01.2018 - 01.2022
Math and Science Tutor
Miami Dade College Miami
01.2016 - 01.2018
Bachelor of Science - Communication Sciences And Disorders
Abilene Christian University
Associate of Arts - Chemistry
Broward College
Objective
Motivated Communication Sciences and Disorders student seeking opportunities as a Speech-Language Pathology Assistant (SLPA). Bilingual in English and Spanish with a strong passion for serving culturally and linguistically diverse populations. Dedicated to developing clinical skills while pursuing a future master's degree in Speech-Language Pathology.
Career Goals
My goal is to become a bilingual Speech-Language Pathologist specializing in providing services to English- and Spanish-speaking individuals. After completing my bachelor's degree, I plan to obtain my SLPA license and work part-time while pursuing a master's degree in Speech-Language Pathology through an online program.