Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Koralisse Lopez

Springfield,MA

Summary

Results-driven Quality Assurance professional with extensive experience at Westside Finishing, adept in quality management systems and root-cause analysis. Proven track record in enhancing product consistency and customer satisfaction through effective problem-solving and collaboration. Bilingual with a strong focus on continuous improvement and compliance with ISO 9001 & 13485 standards.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Quality Assurance Assistant

Super Brush
07.2024 - 03.2025
  • Conducted quality inspections on production lines to ensure compliance with safety standards.
  • Assisted in documenting quality assurance processes and protocols for team reference.
  • Collaborated with production staff to identify and resolve quality issues efficiently.
  • Monitored product specifications and performed routine testing to maintain quality standards.
  • Reported discrepancies and non-conformance issues to management for prompt resolution.
  • Supported the creation of training materials for new employees on quality assurance practices.
  • Participated in regular team meetings to discuss quality improvement initiatives and findings.
  • Utilized quality management software to track inspection results and document corrective actions.
  • Evaluated returned products for safety, functionality, and other issues.
  • Maintained accurate records of inspection results, ensuring traceability and compliance with internal and external standards.
  • Helped with customer complaint investigations to improve quality and processes.
  • Assisted with independent internal and external audits.
  • Developed corrective action plans to improve overall quality of product.
  • Maintained records for compliance and analysis purposes.
  • Supported continuous improvement initiatives by analyzing data trends and recommending actionable steps to reduce defects or improve process efficiency.
  • Handled customer inquiries regarding product quality issues, providing prompt resolutions and ensuring lasting satisfaction with our products.
  • Contributed to the successful implementation of an ISO 9001 quality management system, streamlining processes and improving overall product quality.
  • Scheduled preventive and predictive maintenance actions based on failure analysis.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.

Quality Manager

Westside Finishing
03.2018 - 06.2024
  • Developed and implemented quality control processes to enhance product consistency.
  • Conducted regular inspections to ensure compliance with industry standards.
  • Collaborated with production teams to identify and resolve quality issues promptly.
  • Trained staff on quality assurance protocols and best practices.
  • Facilitated root cause analysis sessions to address recurring defects effectively.
  • Maintained documentation of quality metrics and reported findings to management.
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
  • Improved quality processes for increased efficiency and effectiveness.
  • Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
  • Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
  • Calibrated instruments and scales in production area and quality lab.
  • Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
  • Enhanced customer satisfaction by ensuring products consistently met or exceeded quality expectations.

Quality Control Inspector

Westside Finishing
07.2012 - 03.2018
  • Conducted thorough inspections of finished products to ensure compliance with quality standards.
  • Utilized measuring instruments and testing equipment to evaluate product specifications.
  • Identified defects and communicated findings effectively to production teams for immediate resolution.
  • Assisted in the development and implementation of quality control procedures to enhance product reliability.
  • Supported training initiatives by mentoring new inspectors on quality assessment techniques and tools used in operations.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.

Store Associate

Farmacia Castro
05.2012 - 07.2012
  • Assisted customers with product inquiries and recommendations to enhance shopping experience.
  • Managed inventory levels, ensuring accurate stock replenishment and organization on shelves.
  • Operated cash register efficiently, processing transactions and handling customer payments accurately.
  • Collaborated with team members to maintain cleanliness and organization of store displays.

Summer Program Assistant

YMCA
06.2011 - 06.2012
  • Supported daily program operations, ensuring smooth execution of activities for participants.
  • Assisted in creating engaging lesson plans that aligned with YMCA's educational goals.
  • Facilitated communication between staff and parents, enhancing community engagement and support.
  • Organized recreational activities, promoting teamwork and social skills among participants.

Shoe Sales Associate

JCPenney
01.2010 - 06.2011
  • Assisted customers in selecting footwear, ensuring satisfaction and addressing inquiries effectively.
  • Maintained organized shoe displays, enhancing visual appeal and accessibility for shoppers.
  • Processed transactions accurately using point-of-sale systems, contributing to efficient store operations.
  • Collaborated with team members to restock inventory, improving product availability on the sales floor.

Education

2 Years - Deaf Studies

Holyoke Community College
Holyoke, MA

Holyoke High Schools
Holyoke, MA
05.2009

Skills

  • Customer focus
  • Quality management systems
  • Packaging specifications
  • Raw material inspection
  • Sampling
  • Inspections
  • cGMP compliance
  • Process improvement techniques
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Material handling
  • Adaptability and flexibility
  • Safety operation procedures
  • Risk assessment
  • Product inspection
  • Quality control
  • Continuous improvement
  • Written communication
  • Equipment maintenance
  • Professional demeanor
  • Problem-solving aptitude
  • Process improvement
  • Manufacturing processes
  • Equipment calibration
  • Root-cause analysis
  • Bilingual
  • ISO 9001/ 13485 knowledge

Accomplishments

  • Collaborated with team of 5-6 in the development of continual improvement projects
  • Resolved product issue through consumer testing.
  • Documented and resolved quality issues which led to minimizing the cost of the product production
  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

Axeon LLC, ISO 13485, lead auditor Certification

Six sigma Yellow belt certified

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Quality Assurance Assistant

Super Brush
07.2024 - 03.2025

Quality Manager

Westside Finishing
03.2018 - 06.2024

Quality Control Inspector

Westside Finishing
07.2012 - 03.2018

Store Associate

Farmacia Castro
05.2012 - 07.2012

Summer Program Assistant

YMCA
06.2011 - 06.2012

Shoe Sales Associate

JCPenney
01.2010 - 06.2011

2 Years - Deaf Studies

Holyoke Community College

Holyoke High Schools

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Koralisse Lopez