Brienna Manning
Logan
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Very people-orientated and loves to be around co-workers.
Overview
1
1
year of professional experience
Work History
Shift Leader
Baskin Robbins Ice Cream
05.2023 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using computers.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
High School Diploma -
American Fork High School
American Fork, UT05.2024
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Creative Problem-Solving
- Team Collaboration and Leadership
- Team Supervision
- Conflict Resolution
- Sales and Upselling
- Role Modeling
Timeline
Shift Leader
Baskin Robbins Ice Cream
05.2023 - 08.2024
High School Diploma -
American Fork High School
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