Brie'on Fluellen
Pembroke Pines,FL
Summary
Transport Driver with expertise in team collaboration and efficient route planning. Demonstrated success in maintaining safety standards and optimizing delivery logistics, contributing to enhanced customer satisfaction. Experienced in fast-paced environments, adaptable to last-minute changes, and consistently recognized for high-quality work. Strong problem-solving skills and effective communication abilities foster positive relationships with clients and team members.
Overview
10
10
years of professional experience
Work History
Transport Driver
Uber, Lyft
Miami, Florida
01.2018 - Current
- Operated commercial vehicles for safe and timely transport of goods.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Managed route planning to optimize delivery times and fuel efficiency.
- Maintained accurate logs of driving hours, mileage, and cargo details.
- Collaborated with dispatchers to coordinate schedules and address issues.
- Adhered to traffic laws and safety regulations during all driving activities.
- Provided excellent customer service while delivering goods to clients' locations.
- Maintained safe driving habits to protect property and general public on roadways.
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Provided excellent customer service throughout all stages of delivery process.
- Operated GPS navigation system when applicable during trips.
- Inspected vehicles for mechanical items and safety issues before each trip.
- Reported any incidents or accidents to management immediately.
- Obtained and maintained proper delivery authorization and pickup documentation.
- Delivered cargo safely to assigned destinations in a timely manner.
- Kept customers satisfied and loyal by completing timely and accurate deliveries.
Delivery Courier
Amazon
Miami, Florida
01.2017 - Current
- Delivered packages efficiently to customers in various locations.
- Navigated routes using GPS for timely deliveries.
- Maintained vehicle cleanliness and ensured safe operation.
- Communicated with dispatch regarding delivery updates and challenges.
- Collected customer signatures to confirm receipt of packages.
- Assisted in loading and unloading packages for delivery trips.
- Followed safety protocols while handling and transporting goods.
- Ensured timely delivery of packages to customers in accordance with company standards.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Created delivery routes based on destinations and timelines to maintain efficiency.
Retail Store Manager
EBay Inc
Hollywood, FL
11.2015 - 10.2024
- Managed daily store operations and ensured seamless customer experiences.
- Oversaw inventory management and maintained optimal stock levels.
- Implemented visual merchandising strategies to boost product visibility.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Analyzed sales data to identify trends and inform inventory decisions.
- Collaborated with corporate teams to align local promotions with brand standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Ensured all safety protocols were followed at all times by staff members.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Developed and maintained store policies and procedures.
- Performed regular audits to ensure compliance with company standards.
- Organized and updated schedules to optimize coverage for expected customer demands.
Delivery Courier
Walmart Inc.
Hollywood, Florida
10.2017 - 01.2023
- Delivered packages efficiently to customers in various locations.
- Navigated routes using GPS for timely deliveries.
- Maintained vehicle cleanliness and ensured safe operation.
- Communicated with dispatch regarding delivery updates and challenges.
- Followed safety protocols while handling and transporting goods.
- Managed time effectively to meet delivery schedules consistently.
- Ensured timely delivery of packages to customers in accordance with company standards.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
Education
Some College (No Degree) -
Sheridan Technical College
Hollywood, FLSkills
- Customer service
- Route planning
- Inventory management
- Time management
- Vehicle inspection
- Team collaboration
- Sales analysis
- Customer relations
- Shipment verification
- Supporting warehouse activities
- Passenger transport
- Loading and unloading
- Strategic sales
- Merchandise upselling
- Sales expertise
- Retail sales customer service
- Account updating
- Call center procedures
Timeline
Transport Driver
Uber, Lyft
01.2018 - Current
Delivery Courier
Walmart Inc.
10.2017 - 01.2023
Delivery Courier
Amazon
01.2017 - Current
Retail Store Manager
EBay Inc
11.2015 - 10.2024
Some College (No Degree) -
Sheridan Technical College