Brigette R. Boucaud
Las Vegas,NV
Summary
Expert in customer care and billing processes with a focus on dispute resolution and payment compliance. Proven track record in maintaining accurate records and facilitating effective communication among clients, families, and healthcare teams. Committed to implementing process improvements that enhance service standards and operational efficiency.
Overview
13
13
years of professional experience
Work History
Home Health Caregiver
Burd Home Health
Las Vegas, NV
07.2023 - 05.2026
- Provided compassionate care for clients in residential settings, assisting with daily living tasks and medication management.
- Scheduled medical appointments to enhance client health outcomes and ensure continuity of care.
- Facilitated communication among clients, families, and healthcare providers to coordinate care and address needs.
- Listened to family member concerns to understand loved ones' conditions and inform treatment plans.
- Maintained accurate records of client activities and progress notes to support ongoing care.
- Monitored compliance with infection control practices to ensure a safe environment.
- Observed safety precautions consistently to minimize health risks in care settings.
Billing Representative
United Healthcare, UHG
Las Vegas, NV
12.2022 - 03.2024
- Verified patient insurance coverage and established financial plans aligned with treatment schedules.
- Maintained customer accounts by updating payment histories to ensure accurate billing records.
- Analyzed contracts to resolve billing discrepancies, ensuring accuracy and compliance.
- Evaluated accounts for payment compliance and contacted customers to resolve outstanding balances.
- Collaborated with teams to implement process enhancements, reducing billing errors and improving accuracy.
Associate
SSC, Wayfair, LLC
Las Vegas, Nevada
03.2021 - 01.2022
- Resolved customer inquiries across platforms, enhancing satisfaction and understanding of product services.
- Analyzed customer issue patterns and developed strategic solutions to enhance service quality.
- Collaborated with cross-functional teams to streamline operational workflows, contributing to improved efficiency.
- Documented and reconciled daily transactions, facilitating revenue tracking and adherence to auditing standards.
Front End Collector
Credit Acceptance
Las Vegas, Nevada
10.2015 - 01.2017
- Implemented strategies that encouraged timely payments and streamlined account updates.
- Oversaw customer accounts to ensure adherence to payment policies and procedures, enhancing compliance.
- Resolved sensitive financial matters with customers, ensuring positive outcomes and maintaining professionalism.
- Balanced high volume of client engagements, ensuring exceptional service standards through effective time management.
Legal Collector
Portfolio Recovery Associates
Las Vegas, Nevada
02.2013 - 07.2014
- Facilitated transition of delinquent accounts to legal collections, meeting strict deadlines and procedures to minimize potential losses.
- Negotiated payment schedules effectively, resulting in improved collection rates.
- Managed customer accounts, ensuring compliance with Fair Debt Collection Practices Act through thorough documentation of financial statuses and collection efforts.
- Collaborated with team members to develop more effective collection strategies and techniques, improving overall team performance.
- Processed incoming payments accurately, posting transactions to customer accounts.
- Educated customers on rights under applicable consumer protection laws.
Education
Bachelor Of Science (B.S) - Business Management
University of Phoenix
Las Vegas, Nevada06-2010
Skills
- Medical terminology expertise
- Billing processing
- Claims processing
- Quality assurance
- Data entry skills
- Computer proficiency
- Customer relations
- Collections knowledge
- Account management
- Priority management
- Performance evaluation
- Client engagement
- Relationship management
Timeline
Home Health Caregiver
Burd Home Health
07.2023 - 05.2026
Billing Representative
United Healthcare, UHG
12.2022 - 03.2024
Associate
SSC, Wayfair, LLC
03.2021 - 01.2022
Front End Collector
Credit Acceptance
10.2015 - 01.2017
Legal Collector
Portfolio Recovery Associates
02.2013 - 07.2014
Bachelor Of Science (B.S) - Business Management
University of Phoenix