Summary
Overview
Work History
Education
Skills
Timeline
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Brigette Scott

Houston ,TX

Summary

Proven team leader and efficient problem-solver, excelled at Walmart by enhancing customer satisfaction and inventory management. Leveraged skills in workplace safety and time management to significantly improve operational efficiency. Known for exceptional service delivery, fostering customer loyalty, and maintaining high cleanliness standards. Demonstrated ability to train and develop staff, achieving notable performance improvements.

Overview

30
30
years of professional experience

Work History

Grocery Stocker

Walmart
10.2023 - Current
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Department Manager

Walmart
10.2022 - 10.2023
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.

Grocery Stocker

Walmart
08.2000 - 10.2022
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Front End Courtesy Clerk

Fiesta Market
06.1995 - 08.2000
  • Ensured compliance with company guidelines on handling sensitive customer information while processing transactions securely.
  • Demonstrated adaptability by stepping into different roles as needed during busy periods or staff shortages, ensuring continued productivity within the store environment.
  • Balanced cash drawers daily to ensure accurate financial records and prevent potential losses.
  • Assisted customers with locating products and answering inquiries, resulting in a positive shopping experience.
  • Promoted a safe shopping environment by reporting suspicious activity or potential security risks to management immediately upon identification.
  • Resolved customer complaints to full satisfaction of customer.
  • Developed strong relationships with repeat customers due to consistent high-quality service delivery.
  • Handled cash, check, and credit card transactions accurately for seamless transactions and minimal discrepancies.
  • Established a friendly and welcoming atmosphere at the courtesy booth, resulting in increased customer engagement and satisfaction levels.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Greeted customers and provided outstanding customer service.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Certificate - EMT

North Harris Country Community College
Houston, TX
06-1994

High School Diploma -

Aldine High School
Houston, TX
05-1988

Skills

  • Cleaning and sanitizing
  • Cleanliness standards
  • Time management
  • Workplace safety
  • Stock rotation

Timeline

Grocery Stocker

Walmart
10.2023 - Current

Department Manager

Walmart
10.2022 - 10.2023

Grocery Stocker

Walmart
08.2000 - 10.2022

Front End Courtesy Clerk

Fiesta Market
06.1995 - 08.2000

Certificate - EMT

North Harris Country Community College

High School Diploma -

Aldine High School

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Brigette Scott