Brigette Webb
Clio,MI
Summary
Resourceful professional offering a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hardworking mentality to maintain the quality of services and products.
Overview
16
16
years of professional experience
Work History
Benefit Verification Specialist
Highmark Blue Cross Blue Shield
10.2022 - Current
- Analyze and report on employee benefits data to identify trends and develop strategies for improvement.
- Research and analyze wage, salary, and other industry trends.
- Process and adjudicate claims per policy.
- Observe strict procedures to maintain data and plan participant confidentiality.
- Leverage advanced problem-solving skills in navigating complex cases involving multiple policies or payers, ultimately securing coverage approvals where possible.
Claims Processer
Ttec (TeleTech) - HealthCare Solutions
09.2021 - 10.2022
- Ensured accurate reimbursement rates by reviewing insurance policy terms and conditions for each claim.
- Communicated through correspondence with members and providers regarding claim payment or required information for successful claim processing.
- Determined appropriateness of payers to protect organization and minimize risk.
- Advised customers on policy coverage details and claim requirements, fostering trust and loyalty among clients.
- Coordinated with contracting department to resolve payer issues.
Restaurant Owner
Shiners Enterprises, LLC
12.2018 - 07.2022
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste
- Managed payroll, daily deposits, and cost controls.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Manager
Rite Aid
10.2016 - 02.2019
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Onboarded new employees with training and new hire documentation.
- Planned, created, tested and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
- Reconciled daily sales, returns and processed financial reports.
District Director of Operations
Flint Leasing, Inc
01.2008 - 10.2016
- Led the implementation of company-wide initiatives at the district level, ensuring alignment with corporate goals.
- Collaborated with cross-functional teams to drive continuous improvement efforts throughout the organization.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Drove sales growth by creating targeted marketing campaigns that effectively communicated product offerings to target demographics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate of Arts -
Charles Stewart Mott Community College
Flint, MI05.2024
Skills
- HIPAA Compliance
- Regulatory monitoring
- Relationship Building
- Claims Processing
- Compliance Reporting
- Data Entry
- Microsoft Office
- Employee Relations
- Operations Management
- Financial Reporting
Timeline
Benefit Verification Specialist
Highmark Blue Cross Blue Shield
10.2022 - Current
Claims Processer
Ttec (TeleTech) - HealthCare Solutions
09.2021 - 10.2022
Restaurant Owner
Shiners Enterprises, LLC
12.2018 - 07.2022
Manager
Rite Aid
10.2016 - 02.2019
District Director of Operations
Flint Leasing, Inc
01.2008 - 10.2016
Associate of Arts -
Charles Stewart Mott Community College
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