Jennifer Padilla
San Antonio
Summary
Dynamic Benefit Verification Specialist with extensive experience at Workpath Partners, adept at ensuring accuracy in medical records and eligibility verification. Proficient in EMR systems and HIPAA compliance, I excel in delivering exceptional customer service while enhancing operational efficiency. Committed to improving processes and maintaining meticulous documentation in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Benefit Verification Specialist
Workpath Partners
Charlotte
08.2024 - Current
- Collaborated with medical staff to ensure accuracy of patient records and eligibility for services.
- Conducted data entry into relevant systems regarding benefit verifications.
- Maintained accurate records of all verifications, including date of service, procedure codes, diagnosis codes.
Medical Case Specialist
QTC Management Inc. - A Leidos Co.
San Antonio
08.2022 - Current
- Assist veterans with obtaining appointments needed to process VA disability benefits.
Office Assistant
Hernandez Auto Repair
San Antonio
03.2003 - 07.2024
- Marketing, General office duties as needed, Create work orders and invoices, Provide feedback on suggested repairs and advise on proper maintenance, Locate and place orders for parts, Participate in research and online education, Maintain logs of expense/profit reports
Temperature Screener PRN
Nova Medical Center
San Antonio
07.2020 - 07.2023
- Ensure a safe staff environment by screening all entrants according to established guidelines and utilize approved screening methods as appropriate to the situation, including verbal screening and temperature assessment
Medical Screener/ ReceptionTech
CSL Plasma
San Antonio
04.2019 - 08.2019
- Perform health screening procedures such as blood pressure, pulse, weight, temperature, Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels, Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs, Alerts Group Leader or Supervisor of donor flow issues, Maintain confidentiality of all personnel, donor and center information
Customer Service Agent (Med D)
CVS Health
11.2015 - 08.2016
- Adhere to HIPPA guidelines to protect PII & PHI, Provide superior customer service through inbound calls for inquires on Medicare D benefits, PA's and appeals, Assist with placing orders for Rx refills
Enrollment Specialist
Aerotek
09.2013 - 04.2014
- Assist with coordination of outreach events, Assist consumers in navigating the Marketplace from creating accounts through enrolling in health plans, Working on a contract through SRA International to oversee the Federal Healthcare Marketplace for the Federally certified to assist consumers in navigating the Federal Healthcare Marketplace
Unit Clerk- Adult ER
HCA Methodist Hospital
08.2012 - 05.2013
- Perform clerical duties as needed by medical team, Prepare and compile patient records in Adult ER, Answer telephone and intercom calls and provide information and relay messages to patients and medical staff, Keep file of medical records on patients in unit, Key patient information into computer, Compile census of patients and prepare statistical reports for management review
Lead Lab Tech/ CMA
CentroMed
07.2006 - 05.2011
- Coordinate interviews, new hire training, scheduling, and monthly staff meetings, Perform QC's on offline test and audit QC logs, Perform microscopy on UA's and Wet Preps/Skin Scrapings, Effectively handled issues regarding lab errors and staff, Ensure appropriate administration of staffing levels by actively participating in the requisition, training and orientation of new personnel as required, Prepared lab and actively participate in Joint Commission Surveys, Implement and improve policies and procedures, Check in patients upon arrival, Schedule appointments, Assisted with transition of electronic medical records management system
Education
NHA Certificate - Medical Billing & Coding
San Antonio College
San Antonio, TX07.2022
Associate - Medical Assistant
Career Point College
San Antonio, TX02.2005
High school diploma - Health Science/ General Studies
Oliver Wendell Holmes HS
San Antonio, TX05.1999
Skills
- EMR Systems
- HIPAA
- Insurance Verification
- Medical Records
- Phlebotomy
- Medical Scheduling
- Medical Coding
- Customer Service
- Documentation review
- Medical Billing
- CPT coding
- ICD-10
- Benefit verification
- Medical coding
- HIPAA compliance
Certification
- Medical Billing Certification, 07/22, 07/24
- NHA Certified as a Medical Billing and Coding Specialist
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer focus & orientation, Proficient, 07/21
- Customer service, Proficient, 07/20
- Attention to detail, Proficient, 08/21
- Teamwork: Interpersonal skills, Proficient, 11/20
- Call center customer service, Proficient, 07/21
Timeline
Benefit Verification Specialist
Workpath Partners
08.2024 - Current
Medical Case Specialist
QTC Management Inc. - A Leidos Co.
08.2022 - Current
Temperature Screener PRN
Nova Medical Center
07.2020 - 07.2023
Medical Screener/ ReceptionTech
CSL Plasma
04.2019 - 08.2019
Customer Service Agent (Med D)
CVS Health
11.2015 - 08.2016
Enrollment Specialist
Aerotek
09.2013 - 04.2014
Unit Clerk- Adult ER
HCA Methodist Hospital
08.2012 - 05.2013
Lead Lab Tech/ CMA
CentroMed
07.2006 - 05.2011
Office Assistant
Hernandez Auto Repair
03.2003 - 07.2024
NHA Certificate - Medical Billing & Coding
San Antonio College
Associate - Medical Assistant
Career Point College
High school diploma - Health Science/ General Studies
Oliver Wendell Holmes HS
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