Brigette Woolridge
Waterloo,NE
Summary
I have very strong customer service skills and years of experience. I have an outgoing personality and I strive to put my best foot forward in whatever I do. Customer service and care is what I'm all about, making sure that all of their needs are met and all of their questions are answered. I like to focus on how I can assist you and make your day even better.
Overview
19
19
years of professional experience
Work History
Cashier
Bath & Body Works
Omaha, NE
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Transportation Driver
Plattsmouth Cab Company
Plattsmouth, Nebraska
09.2015 - 10.2017
- Followed written directions accurately to ensure successful completion of routes within established deadlines
- Informed supervisors immediately of any mechanical problems encountered during trips
- Communicated professionally with customers regarding pickup and delivery times and any changes that may occur during the course of a route
- Maintained logs of working hours and vehicle service records according to state and federal regulations
- Picked up and met passengers according to requests, appointments, and schedules
- Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic.
CSR/TSR
West Telemarketing
Omaha, Nebraska
05.2010 - 08.2013
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Provided exceptional customer service to clients in fast-paced call center environment
- Displayed strong organizational skills while managing multiple projects simultaneously
- Logged details of customer service calls in computer system following correct protocols
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Assisted customers with product selection by providing detailed information about available products and services.
Cook
Aromas INC
Huntsville, Alabama
05.2005 - 08.2009
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
- Helped restock shelves when necessary to maintain an organized display area
- Operated the POS system efficiently to ensure accurate transactions
- Followed all safety protocols while handling money
- Used POS system to complete purchases for customers
- Delivered exceptional customer service at all points of contact.
Overnight Stocker
Target
Huntsville, Alabama
05.2005 - 08.2009
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Shift Manager
McDonald's
Huntsville, Alabama
05.2005 - 08.2009
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Clinical Medical Assisting -
Kaplan University
Omaha, NebraskaBellevue University
Bellevue, NEHigh School Diploma -
Central High School
05-1994
Skills
- Customer Rapport
- Time Management
- Verbal and Written Communication
- Strategic Planning
- Sales Expertise
- Critical Thinking
- Customer Consulting
- Reading Comprehension
- Conflict Resolution
- Data Collection
- Data Entry
- Problem-Solving Abilities
- Professional Telephone Demeanor
- Customer Relations
- Courteous Demeanor
- 10-Key
- Coordination
- Microsoft Excel
- Positive and Professional
- Grammar
- Microsoft PowerPoint
- Customer Service
- Microsoft Office Suite
- Microsoft Outlook
- High-Energy Attitude
- Multi-Task Management
- Customer Service-Oriented
- Spreadsheet Management
- Excellent Communication Skills
Timeline
Cashier
Bath & Body Works
05.2024 - Current
Transportation Driver
Plattsmouth Cab Company
09.2015 - 10.2017
CSR/TSR
West Telemarketing
05.2010 - 08.2013
Cook
Aromas INC
05.2005 - 08.2009
Overnight Stocker
Target
05.2005 - 08.2009
Shift Manager
McDonald's
05.2005 - 08.2009
Clinical Medical Assisting -
Kaplan University
Bellevue University
High School Diploma -
Central High School