Catherine Carswell
Brunswick,GA
Summary
Dependable healthcare and customer service professional with experience supporting patients, members, and customers across clinical, caregiving, and retail settings. Strong background in accurate records, appointment coordination, payment processing, and clear communication, with a steady focus on empathy, organization, and reliable day-to-day support.
Overview
21
21
years of professional experience
Work History
Cashier
Dollar Tree
Brunswick, Georgia
10.2026 - Current
- Processed cash, card, and electronic payments at Dollar Tree checkout register.
- Scanned merchandise and verified prices using point-of-sale system.
- Balanced cash drawer and prepared register for efficient opening and closing of shifts.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Greeted shoppers and answered questions about products and store policies.
- Assisted customers in locating products, addressing inquiries, and providing product recommendations.
Personal Caregiver
Abernathy Home
Fernandina Beach, Florida
03.2026 - Current
- Assisted Abernathy Home residents with bathing, dressing, and grooming to enhance personal comfort and dignity.
- Transported patients to medical, dental, and personal care appointments to ensure timely access to necessary services.
- Prepared meals and snacks following Abernathy Home care plans and preferences
- Collaborated on meal planning to align with individual nutritional needs and preferences.
- Executed light housekeeping tasks to maintain a clean and comfortable environment such as changing bed linens, washing dishes, vacuuming floors.
- Conducted regular check-ins with patients to monitor their well-being and progress reports for clients.
- Assisted residents with mobility, transfers, and safe walking throughout home spaces.
- Provided companionship and emotional support to Abernathy Home residents.
Member Services Representative
American Health Marketplace
Fort Lauderdale, FL
10.2024 - 03.2026
- Assisted members with health marketplace enrollment and plan selection, ensuring informed decisions.
- Clarified coverage details, premiums, and benefit changes for callers, enhancing understanding.
- Answered inbound calls from members with questions, issues, and complaints about insurance plans.
- Verified member eligibility and updated account information for seamless transfers to agents.
Server
Sonny's BBQ
Brunswick, GA
02.2023 - 09.2024
- Greeted guests with friendly service in Sonny's BBQ dining room.
- Presented menu items and answered questions about barbecue selections.
- Took food and drink orders using POS system.
- Recorded customer orders, seated guests efficiently, and ensured cleanliness of dining area.
Mental Health Technician
Gateway Crisis Center
Brunswick, GA
10.2022 - 01.2023
- Supported mental health patients, including those with dual diagnosis. Conducted 15-minute assessments to evaluate and monitor patient mental health status.
- Supported crisis intervention using calm communication and active listening.
- Monitored client behavior at Gateway Crisis Center and reported safety concerns.
- Documented client observations in confidential behavioral health records.
Mental Health Technician (MHT)
St.Simons By The Sea
Saint Simons, GA
06.2022 - 09.2022
- Facilitated group sessions focused on mental health and substance abuse recovery.
- Supported mental health and substance abuse patients through direct care and observation, assisted nursing staff in preparing therapeutic group sessions focused on recovery, and performed blood draws to facilitate treatment.
- Conducted patient check-ins every 15 minutes to monitor conditions and ensure timely interventions.
- Collaborated with nursing team to effectively address and respond to patient needs.
Clinical Navigator
TC2-Macon
Macon, GA
01.2018 - 06.2022
- Coordinated patient navigation through TC2-Macon clinical care pathways.
- Collaborated with social worker to contact high-risk Medicare patients with frequent ER and hospital visits. Coordinated patient transportation, scheduled doctor appointments, managed medications, and arranged special equipment. Facilitated establishment of PHCs in counties including Houston, Crisp, and Douglas.
- Scheduled patient appointments efficiently to ensure timely care. across providers, departments, and community partners.
- Reviewed referrals, authorizations, and intake documents for accuracy.
Caregiver
Mother
Macon, GA
04.2016 - 05.2017
- Delivered compassionate care for my mother during illness and hospice stay, ensuring comfort and dignity in her final days.
- Provided daily personal care for mother, including bathing, dressing, and grooming support.
- Administered medications for mother and tracked dosage schedules.
- Prepared meals for mother and followed special diet instructions.
Medical Assistant
North Macon Family Practice
Macon, GA
06.2014 - 03.2016
- Coordinated patient intake and procedures, administering shots, performing EKGs, drawing blood, and checking blood sugars to support efficient patient flow.
- Measured vital signs and documented findings in patient charts.
- Welcomed patients in North Macon Family Practice office and collected intake information.
- Prepared exam rooms and sanitized equipment between patient visits.
- Streamlined management of multiple responsibilities to enhance operational efficiency.
Medical Assistant
ENT of Central GA
Macon, GA
12.2011 - 06.2014
- Prepared patients for doctor visits, assisted with procedures, took X-rays, administered allergy shots, and maintained sterile instruments and clean rooms for next-day readiness.
- Supported patient intake and vital signs at North Macon Family Practice.
- Prepared exam rooms and sanitized equipment for primary care visits.
- Assessed patient histories and updated medical charts accurately.
Medical Receptionist, Medical Assistant
Tri-County Medical
Valley, AL
01.2008 - 12.2011
- Checked patients in and out, verified insurance eligibility, collected co-pays, obtained insurance precertifications, scheduled appointments, and managed incoming calls.
- Welcomed patients to Tri-County Medical, confirming their appointment details for accuracy.
- Managed incoming phone calls, directing messages to appropriate clinical staff for timely responses.
- Scheduled appointments using front desk calendars and provider availability
Medical Receptionist
Cardiopulmonary Associates
Macon, GA
09.2005 - 12.2007
- Greeted patients at Cardiopulmonary Associates front desk with professional courtesy.
- Scheduled cardiology and pulmonary appointments using office calendars and practice protocols.
- Scheduled appointments, facilitated patient check-ins and check-outs, and confirmed insurance benefits.
- Answered multi-line phones and routed patient calls to appropriate staff.
Education
CCMA (Online Course) -
NHA
01-2018
Phlebotomy (Trade school) -
Medical Education Development
Macon, GA04-1997
High school diploma -
Central High School
Macon, GA05-1989
Skills
- Attention to detail
- Managing patient records
- Customer support
- Retail associate
- Inventory management
- Inventory control
- Customer inquiries
- Customer engagement
- Customer interactions
- Customer rapport
- Customer relationship building
- Customer follow-up
- Customer assistance
- Customer data entry
- Data entry
- Retail compliance
- Retail systems
- Product knowledge
- Product handling
- Active listening
- Professional communication
- Communication skills
- Customer email communication
- Phone communication
- Gmail
- Microsoft Outlook
- Google Docs
- Google Sheets
- Google Drive
- Google Forms
- Productivity software
- Collaboration tools
- Retail compliance
- Transaction inquiries
- Sales documentation
- Sales support
- Managing customer service
- Issue resolution
- Adaptability
- Working with individuals with mental health conditions
- Empathy
- Employee relationship building
- Grammar proficiency
- Computer operation
- Market research
- Analysis skills
- ICD-10
- HIPAA compliance
- Databases
- EHR systems
- Inventory management
- Inventory records
- Working with geriatric patients
- Customer support
- Retail customer support
- Customer privacy
- Communication skills
- Customer email communication
- Transaction inquiries
- Sales documentation
- Point-of-sale software
- Gmail
- Phone communication
- Collaboration tools
- Microsoft Outlook
- Customer service
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
English
Timeline
Cashier
Dollar Tree
10.2026 - Current
Personal Caregiver
Abernathy Home
03.2026 - Current
Member Services Representative
American Health Marketplace
10.2024 - 03.2026
Server
Sonny's BBQ
02.2023 - 09.2024
Mental Health Technician
Gateway Crisis Center
10.2022 - 01.2023
Mental Health Technician (MHT)
St.Simons By The Sea
06.2022 - 09.2022
Clinical Navigator
TC2-Macon
01.2018 - 06.2022
Caregiver
Mother
04.2016 - 05.2017
Medical Assistant
North Macon Family Practice
06.2014 - 03.2016
Medical Assistant
ENT of Central GA
12.2011 - 06.2014
Medical Receptionist, Medical Assistant
Tri-County Medical
01.2008 - 12.2011
Medical Receptionist
Cardiopulmonary Associates
09.2005 - 12.2007
CCMA (Online Course) -
NHA
Phlebotomy (Trade school) -
Medical Education Development
High school diploma -
Central High School