Maitee Ocampo
Kissimmee,FL
Summary
Proactive and customer-focused, I excelled at Kentucky Fried Chicken by enhancing customer satisfaction and streamlining order preparation. My leadership in training new staff and maintaining high safety and cleanliness standards showcases my commitment to teamwork and attention to detail. I consistently maintained a 95%+ customer satisfaction rating. I was awarded Employee of the Month multiple times based on positive customer feedback and service excellence. I helped to Increase product upsell rate by identifying customer needs and recommending appropriate solution. Resolved most of customer complaints on first contact, significantly improving customer retention.
Overview
4
4
years of professional experience
Work History
Team Member
Kentucky Fried Chicken
09.2020 - 07.2024
- Greet customers warmly and prepare orders accurately and efficiently.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Frequently inspected production area to verify proper equipment operation.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Maintain food safety standards.
Education
Cosmetology - Beauty
New Concept Beauty School
Elizabeth, NJ06.2003
Skills
- Customer Service
- Positive Attitude
- Ability to explain product and services
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Cash Handling
- Cleaning
- Leadership Qualities
- Workplace Safety
- Decision-making capabilities
- Computer Skills
- Safety understanding
- Organizing Work Stations
- Goal Setting and Achievement
- Product Knowledge
- Complex Problem-Solving
- Training and mentoring
- Complaint resolution
- Order Preparation
- FLUENT IN Spanish
- Multitasking
- Active Listening, understanding customer needs
- Time Management
- Multitasking Abilities
- Organizational Skills
- Written Communication
- Conflict Resolution
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Team Member
Kentucky Fried Chicken
09.2020 - 07.2024
Cosmetology - Beauty
New Concept Beauty School
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