Briggitte Smith-Forbis
Flower Mound,TX
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Kyocera Document Solutions, Inc.
2023.05 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Ability to anticipate device issues and resolve them before they occur by using Kyocera Fleet Services (KFS) .
- Ability to track devices and manage inventory by using eAutomate.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Floor Manager
Legends Hospitality LLC/AT&T Stadium
2008.08 - Current
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
Wholesale Operations
Citizens Bank
2021.08 - 2023.04
- Reviewed and validated details of loan applications and closing documentation.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Increased accuracy of loan data entry by implementing a standardized template for collecting borrower information.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
Transaction Processor
ACS/Xerox Corporation
1998.04 - 2021.07
- Achieved high-quality results with thorough research and meticulous attention to detail in indexing tasks.
- Reduced data entry errors by implementing effective quality control measures during the indexing process.
- Trained new hires on company-specific software systems, ensuring a smooth transition into their roles as Indexing Specialists.
- Reviewed indexed materials periodically for accuracy, making necessary updates when required to ensure up-to-date information availability.
- Performed regular audits of indexed content, identifying areas for improvement and taking corrective action when necessary.
- Digitalized paper documents by scanning and uploading to electronic database.
- Enhanced indexing accuracy by implementing new software tools and refining existing processes.
Title Examiner(Chain of Title)
JP Morgan Chase
2012.02 - 2013.02
- Improved title examination accuracy by conducting thorough document research and analysis.
- Streamlined the title search process for faster turnaround times with meticulous attention to detail.
- Reduced errors in title examinations through diligent verification of property records and legal descriptions.
- Identified potential risks or concerns during the title examination process, proactively addressing them to minimize delays.
- Expedited closings by efficiently preparing all necessary documents for finalization ahead of schedule.
- Excelled at multitasking under tight deadlines without compromising quality or accuracy in completed work assignments.
Education
Business Administration And Management
Devry University
Irving, TXHigh School Diploma -
Lincoln Communication Magnet High School
Dallas, TX05.1989
Skills
- Product Knowledge
- Call Management
- Appointment Scheduling
- Consultative Sales
- Complaint Resolution
- Problem-Solving Abilities
- Quality Control
- Application Preparation
- File Management
- Underwriting Knowledge
Timeline
Customer Service Representative
Kyocera Document Solutions, Inc.
2023.05 - Current
Wholesale Operations
Citizens Bank
2021.08 - 2023.04
Title Examiner(Chain of Title)
JP Morgan Chase
2012.02 - 2013.02
Floor Manager
Legends Hospitality LLC/AT&T Stadium
2008.08 - Current
Transaction Processor
ACS/Xerox Corporation
1998.04 - 2021.07
Business Administration And Management
Devry University
High School Diploma -
Lincoln Communication Magnet High School
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