BRIGHTON MATIBE

Dynamic Account Manager with a proven track record at Kalekt Analytics, enhancing brand value through strategic data analysis and effective communication. Skilled in SQL and customer relationship management, I drove operational efficiency improvements and achieved significant cost savings, showcasing my ability to deliver impactful results and foster client loyalty. Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

• Customer Analytics
• Excel skills for Business
• Data - Driven Decisions with Power BI

Eligible to work in the U.S. for internships and for full-time employment without sponsorship.

• Kalekt Analytics, Harare, Account Manager- Data Analysis, 01/23, 07/24, Enhanced brand value by 30% through strategic data analytics and effective communication of insights, resulting in a 60% improvement in operational efficiency., Optimized operational processes, achieving an 80% increase in efficiency by managing data requests for multiple clients and implementing initiatives to attract local clientele.
• Kalekt Analytics, Harare, Data Capture and Analyst, 08/21, 12/22, Consolidated complex data into actionable insights through Microsoft PowerPoint presentations, driving profitability by 60%., Identified operational risks and proposed mitigation strategies, resulting in $10,000 in cost savings., Ranked in the top 10 for Kalekt Monthly Outstanding Performance Award by consistently exceeding sales targets and enhancing client retention by 20%.
• Wonder Gases, Harare, Sales Associate, 09/19, 04/20, Developed innovative marketing strategies aligned with corporate goals, increasing monthly sales from 30,000 to 50,000., Executed targeted sales strategies to elevate monthly volume sold to 10,000 kg, contributing to a 25% revenue increase within six months.

• Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
• MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
• Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period.Initiated two key partnerships which resulted in 5% revenue growth.
• Supervised team of 5 staff members.