Brighty Kishore
Newark,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Senior Onboarding Specialist
Freshworks
Chennai
08.2022 - 10.2023
- Determined and built strong Customer relationship which involved onboarding customers and training to get the best out of the product.
- Reduced challenges faced by customers such as product difficulties, bad implementation, support issues, customer knowledge gaps, offering long-term solutions through doing Health assessment for customer accounts.
- Streamlined the onboarding process, reducing the average time to fully onboard new employees by 25%, ensuring a smooth and efficient integration into the company culture
- Exceeded onboarding efficiency targets by achieving a 90% completion rate for new clients.
- Successfully managed a high-volume onboarding process, consistently meeting or exceeding monthly onboarding targets by 20%.
- Established connections with important business owners, and promoted product adoption.
- Utilized ITSM tools to simplify management activities, procedures with a major focus on Customer expectations and analytics tool (Power-Bi, Tableau) to visualize, export data in the form of reports.
Senior Test Analyst
Bank of America, Infosys Limited
Chennai
01.2017 - 01.2022
- Provided support in creating functional and non-functional requirements documents by creating specifications
- Reviewed and analyzed Business Requirement Documents and Technical requirement documents
- Identified end-to-end scenarios and created reusable and generic methods
- Created successful test scripts to manage automated feature testing
- Directed team members to follow specific testing standards and guidelines as outlined in project requirements
- Met with quality assurance, developers and project managers to assess scope and sequence of project.
Software Engineer
CIT Banking Trust, Infosys Limited
Chennai
01.2015 - 01.2017
- Mobile Web App (Html5, JavaScript, AngularJs, CSS3, Eclipse)
- Created a web service to fetch and read JSON data from a testing framework
- Implemented functionality to save and fetch records from a database, resulting in the creation of a user interface
- Involved in the end-to-end implementation, deployment, and testing of the systems.
Education
Bachelor of Technology - Computer Science
Karunya University
Skills
- Freshservice / Freshdesk
- Accessibility Testing
- API Design and Testing
- Customer Support
Timeline
Senior Onboarding Specialist
Freshworks
08.2022 - 10.2023
Senior Test Analyst
Bank of America, Infosys Limited
01.2017 - 01.2022
Software Engineer
CIT Banking Trust, Infosys Limited
01.2015 - 01.2017
Bachelor of Technology - Computer Science
Karunya University
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