Experienced, patient focused Clinical Coordinator with 10 years of rare disease pharmaceutical expertise focused on customer service to drive results. Positive, driven and motivated team player, working collaboratively with internal and external customers to achieve corporate goals, while keeping the patients needs a priority.
Educate and Manage the patients on IMCIVREE from the start of treatment and throughout their journey in my Central territory OH, MI, IL, WI, KS, MO, MN, IA, NE, SD, ND
Collaboration with the Field access manager to help with insurance pull through
Collaboration with my 3 territory managers to help support physician offices.
Collaborating with cross functional colleagues on a training committee
Educate patients and clinics on safe and effective use of BioMarin products including both oral (Kuvan), and injectable medications (Palynziq and Voxzogo)
Currently supporting 80 patients and 6 Metabolic Clinics in North East Ohio and Western PA, collaborating on two account teams with Account managers, remote clinical coordinators, and case managers to ensure pt access to medication. ( Previously also provided support to clinics in Oregon, Idaho, Washington, Michigan, Buffalo and Rochester during vacancy.)
Successful at reengaging patients who are struggling and inconsistent with therapy, or lost to follow up
Involved with the launch of Palynziq and Voxzogo
Provide injection training support for patients with Achondroplasia
Other responsibilities:
Engagement Council
Wellness committee
Mentoring
Leads team calls
Provided education through community connections programs in the Hemophilia community
Attends all Pfizer sponsored events in the hemophilia community in my territory
Supported the chapters in my territory and helped them receive funding from Pfizer for their events
Supported chapters in Northern Ohio, Western PA, Western NY and West Virginia
Educated patients on the safe and effective use of Pfizer's products for Hemophilia
Collaborated with Specialty pharmacies, Chapters, Assoc, HTC's, Social workers, patients and caregivers
Collaborated with Sales to promote programs and resources
Participated as an educator in the pilot for Somavert education programs
Completed negations training and Emotional Intelligence training
Nurse Educator with Abbvie's Hep C (Viekira Pak) treatment
Provided customized patient education and support for the safe and effective use of Viekira Pak
Managed a case load of 50+ patients with weekly face to face and phone interactions
Supported patients from start to finish during treatment through last SVR
Involved with the launch of Viekira Pak covering Northern Ohio
Collaborated with sales reps to visit HCP offices to promote the Nurse Connector program
One of the top 3 territories a year after launch
Other responsibilities:
Member of the initial Nurse advisory panel
Member of the Service Excellent Committee
Teamwork and Collaboration
Successful in relationship building
Decision Making
Goal Setting
Cross-Functional collaboration
Verbal and Written Communication
Motivational Interviewing
Adaptable and Resilient
Patient centric
Proficient with Salesforce, Concur, Pitcher, Microsoft teams, Zoom and Skype
BioMarin:
Field Based Clinical Support Achievement Award- Top in Metrics and Cross-functional contributions-2022
BioMarin Culture Award- Peer nominated: recognized for living the BioMarin Values 2020 and 2022
Pfizer:
Own it Award -2017 impacting results and winning in my marketplace
W.E. Upjohn Award -2017- accomplishments in my territory
Quintiles:
All for One Abbvie Excellence Award -2015 for being top in metrics
RN- BSN Registered Nurse in the state of Ohio
Behavior Change Specialist, American Council on Exercise (ACE)
CPR and Anaphylaxis Certified