Brigid Jacobson
Mesquite
Summary
Dynamic leader with a proven track record in customer experience strategy and team management. Expertise in cross-functional collaboration and relationship building, ensuring high standards in service and safety.
Results-driven professional with over 10 years of experience in customer relations and team leadership. Skilled in prioritizing tasks and maintaining calmness under pressure, effectively driving store metrics and enhancing customer satisfaction.
Experienced with optimizing customer interactions and satisfaction. Utilizes analytical skills to identify and resolve service issues effectively. Track record of leading successful initiatives that enhance customer loyalty and operational efficiency.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Experience Leader
PetSmart
01.2014 - Current
-Customers experience& sales: drive store metrics ( auto ships, treat activation) hold adoption events, and resolve customer escalations
- Hiring, on-boarding and training.
-delegate daily tasks, write schedules, and lead associates performance management with coach to correct.
- Support all services departments : PetsHotel, Grooming Salon and Pet Training by covering shifts and managing check-ins and check-outs
- Leader of safety and Standards: Maintains store cleanliness and safety protocols; to ensure safety for pets, staff and customers
Education
High School Diploma -
Rock Hill High School
Rock Hill, SCSkills
- Customer experience strategy
- Customer journey mapping
- Cross-functional teamwork
- Customer experience management
- Customer relations
- Work prioritization
- Relationship building
- Calm and professional under pressure
- Teamwork and collaboration
- POS systems and ordering platforms
Timeline
Experience Leader
PetSmart
01.2014 - Current
High School Diploma -
Rock Hill High School