BRIGITTE MCATEER
Myrtle Beach,SC
Summary
Results-driven healthcare operations leader with over 15 years of experience enhancing efficiency, ensuring compliance, and fostering strategic growth within medical center environments. Proven success in leading cross-functional teams to optimize clinical and administrative workflows while maintaining strict adherence to regulatory standards. Expertise includes budget management, vendor oversight, and a commitment to achieving patient-centered operational excellence. A proactive approach to problem-solving and a passion for continuous improvement drive impactful results in dynamic healthcare settings.
Overview
16
16
years of professional experience
Work History
Multispecialty Practice Manager III/Family Medicine Registration Manager
Tidelands Health
Myrtle Beach, SC
10.2023 - Current
- Address patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Order all office supplies and medication.
- Facilitate communication between staff members, fostering a collaborative work environment that continues to improve overall team performance between all three floors at Market Common and in Murrells Inlet
- Development of strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluation of practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Manage budgets for multiple cost centers, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensure Providers are aware of the quality measures and supports them to get where they need to be by the end of the physical year.
- Coordinates with multiple physicians to optimize appointment schedules and maximize daily patient flow.
- Boost staff morale by offering constructive feedback and specific direction.
- Assess processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensure the office meets compliance standards with healthcare regulations by maintaining up-to-date knowledge on industry standards, best practices and training.
- Developed and implemented strategies to improve patient access, satisfaction and quality of care.
- Established and maintains effective communication with staff, physicians and community organizations to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Handles sensitive information discreetly, always maintaining strict confidentiality as required by company policy or legal regulations.
- Preforms yearly performance appraisals
- Matrix Leadership: Primary Care Registration
- System registration updates
- Data tracking and oversite
Site Administrator
CareSouth Carolina
01.2019 - 07.2023
- Interacts verbally and non-verbally with both patients and employees daily consistent with CareSouth Carolina's mission and service standards
- Accountable for ensuring all patients have the highest patient experience
- Consistently acknowledges all correspondence promptly to maintain clear and open communication with my staff daily
- Reports HIPAA, Joint Commission or corporate compliance violations to the proper organizational authority
- Disciplinary actions
- Preforms yearly performance appraisals
- Manages time to be present to observe interaction between employees and patients
- Receives and investigates patient complaints
- Oversees handling of cash for patient services and petty cash
- Interviews/hires staff to ensure the office has adequate staffing
- Payroll using a system called kronos
- Compiles, assess and report data for reports such as productivity and other reports as necessary
- Monitors building maintenance, housekeeping and IT equipment for the facility
- Oversee of Risk Management for the entire site
- Manages a large facility that is very busy with employees including providers, nurses, phlebotomist, counselors and medical office assistant staff
- Attends weekly and monthly meetings to stay abreast of any changes within the company
- Plans and coordinates all time off among staff
- Works closely with upper management to ensure the facility runs
- Implemented systems to improve process efficiency and reduce project duration.
- Coordinated staff meetings and events to foster communication, teamwork, and professional development opportunities for team members.
Patient Experience Technical Advisor
CareSouth Carolina
08.2016 - 01.2019
- Leads/Conducts trainings for all Front Office Staff through oral, visual and written presentations
- Monitors, evaluates and follow ups with the effectiveness of all trainings
- Attends meetings and conferences to stay abreast of any new insurance changes or EMR changes
- Yearly Competencies on Medical Office Assistants
- Assist with interviews for Medical Office Assistants
- Train new Medical Office Assistants upon hire on the EMR and all aspects of the front office
- Retrain staff as needed
- Train staff of changes to come up whether it is on the EMR or their other duties
- Perform Yearly evaluations on Medical Office Assistants (floaters)
- Performs quarterly audits to ensure all front office are meeting the company standards
- Always available to answer any questions/concerns of the front office staff
- Ensure all schedules are correct at each location/create templates for the schedules
- Manage time for my employees
- Keeping of the floater Medical Office Assistants schedules
- Works closely with the COO and Site Administrators to keep them abreast of any site findings
- Ensures all duties are completed in a timely manner.
Front Office Manager
Caring Heart Pediatrics
07.2012 - 08.2016
- Worked closely with Provider/Owner to achieve optimal productivity and practice growth
- Credentialing
- Billing
- Overall front office duties and training
- Kept providers and the offices license's current
- Worked with all insurance representatives to ensure the office was in compliance
- Medical Records
- Attended meetings to kept abreast of any insurance changes
- Always stayed current with anything new to make sure the office was running successful.
Medical Office Assistant
CareSouth Carolina
08.2011 - 07.2012
- Adhered to strict HIPAA guidelines to protect patient privacy
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Provided prompt, polite and professional in-person and telephone customer service
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Insurance verification
- EHR
- Bank Deposits.
Receptionist
CareSouth Carolina
05.2010 - 08.2011
- Type memos or any documents the executive directors would need
- Typed up all the minutes that were taken at the monthly board meeting
- Ordered all office supplies
- Performed all clerical duties such as copying, faxing and incoming and outgoing/incoming mail
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Managed multiple tasks and met time-sensitive deadlines
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Master of Science -
Fortune Academy of Real Estate
01-2026
Master of Health Administration (MHA) -
Ashford University
03-2016
Bachelor of Arts - Health Care Administration, Psychology
Ashford University
01-2010
Diploma - undefined
McBee High School
01-2003
Skills
- Risk Assessment
- Team Leadership & Development
- Budget & Financial Management
- Process Improvement & Workflow Optimization
- Strategic planning
- Professional Relationships
- Investigation
- Provider Templates
- Operational Standards
- Quality Patient Care
- Staff development
- Performance metrics
- Medicare Compliance
- Medicaid Compliance
- Electronic Health Records Systems
- Incident Reports
- Emergency Readiness
- Clinical Quality Program Standards
- HIPAA Guidelines
- Healthcare Ethics
- Corrective Actions
- Routine Inspections
- Organizational management
- Data-Driven Decision Making
- Performance Monitoring
Timeline
Multispecialty Practice Manager III/Family Medicine Registration Manager
Tidelands Health
10.2023 - Current
Site Administrator
CareSouth Carolina
01.2019 - 07.2023
Patient Experience Technical Advisor
CareSouth Carolina
08.2016 - 01.2019
Front Office Manager
Caring Heart Pediatrics
07.2012 - 08.2016
Medical Office Assistant
CareSouth Carolina
08.2011 - 07.2012
Receptionist
CareSouth Carolina
05.2010 - 08.2011
Diploma - undefined
McBee High School
Master of Science -
Fortune Academy of Real Estate
Master of Health Administration (MHA) -
Ashford University
Bachelor of Arts - Health Care Administration, Psychology
Ashford University