Brigitte Rogers
Sumter,SC
Summary
Certified Clinical Medical Assistant skilled in patient care and clinical procedures, enhancing patient experiences and supporting healthcare teams. Expertise in recording vital signs, preparing patients for examinations, and maintaining accurate medical records. Proven ability to improve patient satisfaction through effective communication and empathy while streamlining clinical processes for efficient patient flow.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant (CCMA)
Your Health Organization
Sumter, SC
04.2024 - 04.2026
- Performed venipuncture on all patients with outstanding lab orders.
- Facilitated telehealth visits and educated patients on medication adherence.
- Assessed social determinants of health to identify patient needs effectively.
- Coordinated communication among patients and medical staff to enhance care delivery.
- Maintained accurate electronic health records, documenting patient progress and concerns.
- Checked in patients, taking vital signs and medical histories comprehensively.
- Provided emotional support to patients and families, promoting overall well-being.
- Ensured compliance with safety protocols and infection control measures consistently.
- Educated patients on treatment plans and medication usage effectively.
- Scheduled appointments and coordinated patient flow within the office.
- Conducted vital sign assessments and documented results accurately.
- Collaborated with medical staff to enhance patient care initiatives.
Customer service
PALMETTO OYSTER HOUSE
10.2012 - 04.2026
- Took food and drink orders and cared for patrons during their visits to provide the best experience, while managing all money and credit cards during shifts.
- Followed company policies regarding customer service standards.
- Greeted customers and provided customer service support.
- Provided feedback to management on customer service opportunities.
Insurance Agent
Aflac
Sumter, SC
03.2019 - 12.2024
- Partnered with business owners to implement voluntary benefits and healthcare solutions.
- Guided clients through benefit options and enrollment processes to ensure informed decisions.
- Conducted client meetings to assess insurance needs and recommend appropriate solutions.
- Developed and maintained strong relationships with clients for ongoing support and service.
- Educated clients on insurance products, coverage options, and claims processes.
Patient Care Coordinator/Receptionist
ClearChoice Dental Implant Centers
Columbia, SC
04.2023 - 01.2024
- Coordinated patient intake, check-in/check-out processes, performed data entry, scheduled appointments, and assisted patients with treatment plan inquiries and center-related questions.
- Coordinated patient appointments and managed scheduling for multiple dental professionals.
- Communicated with patients to explain treatment options and address concerns effectively.
- Maintained accurate patient records using electronic health record systems.
Referral Management Specialist
Colonial Healthcare
Sumter, SC
11.2022 - 04.2023
- Followed up on patient referrals, requested office notes from referral visits, closed referrals, and prepared notes for scanning into patients' charts.
- Developed and implemented operational policies for healthcare service efficiency.
- Coordinated training programs for staff on best practices in patient care.
- Analyzed healthcare data to identify trends and improve service delivery.
Front Desk Receptionist/MA
Low Country Urgent Care
Lake City, SC
10.2021 - 05.2022
- Greeted patients, entered and updated demographics, verified insurance, collected copays and deductibles, checked patients in and out, assisted as medical assistant, triaged patients, cleaned and stocked rooms, entered labs and other information into system for providers.
- Greeted patients warmly and ensured a welcoming atmosphere.
- Managed patient check-ins and scheduling efficiently.
- Answered phone calls promptly and addressed inquiries professionally.
Patient Service Representative
COLONIAL FAMILY PRACTICE
Sumter, SC
03.2010 - 10.2012
- Collected copays and verified insurance information to ensure accurate patient billing.
- Greeted patients warmly and ensured a welcoming environment.
- Scheduled appointments efficiently using electronic health record systems.
- Managed patient inquiries and resolved issues promptly and professionally.
Education
High School Diploma -
STOKES CHRISTIAN ACADEMY
Manning, SC05-1998
Skills
- Patient care coordination
- Patient communication
- Insurance verification and sales
- Intake coordination and process
- Patient evaluations
- Appointment scheduling
- Referral management
- Documentation proficiency
- HIPAA compliance
- Healthcare software expertise
- Phlebotomy techniques
- Telehealth services delivery
- Medication training
- Vital signs monitoring
- Specimen collection and handling
- Infection control practices
- History intake management
- Customer service excellence
- Problem-solving skills
- Needs assessment strategies
Certification
- NHA Certified Medical Assistant, 12/01/25, 12/01/27
- CPR Certification, 06/01/25, 06/01/27
- Life & Health Insurance License, 03/01/19, 12/01/24
Additional Information
NHA Certified Medical Assistant
Timeline
Certified Clinical Medical Assistant (CCMA)
Your Health Organization
04.2024 - 04.2026
Patient Care Coordinator/Receptionist
ClearChoice Dental Implant Centers
04.2023 - 01.2024
Referral Management Specialist
Colonial Healthcare
11.2022 - 04.2023
Front Desk Receptionist/MA
Low Country Urgent Care
10.2021 - 05.2022
Insurance Agent
Aflac
03.2019 - 12.2024
Customer service
PALMETTO OYSTER HOUSE
10.2012 - 04.2026
Patient Service Representative
COLONIAL FAMILY PRACTICE
03.2010 - 10.2012
High School Diploma -
STOKES CHRISTIAN ACADEMY