Brigitte Watson
Staten Island,NY
Summary
Dynamic leader with a proven track record at Steve Madden, blending team leadership and coaching with exceptional operational management skills. Spearheaded revenue growth through innovative strategies and outstanding communication, fostering strong customer and team relationships. Expert in staff recruitment and mentoring, demonstrating an entrepreneurial spirit and a drive for exceeding performance goals.
Overview
15
15
years of professional experience
Work History
One Jerky
Owner
03.2023 - Current
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Stay At Home Mom| Family Manager
Myself
05.2018 - Current
- Managed finances effectively with budgeting and expense tracking to achieve financial goals.
- Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
- Maintained a clean and organized household for improved efficiency and stress reduction.
- Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
- Managed medical appointments, ensuring each family member received appropriate care while maintaining comprehensive records of health-related information.
- Cultivated positive relationships with neighbors and community members through participation in local events and organizations.
- Handled conflict resolution within the family unit to promote an environment of understanding and harmony.
- Assisted children in their academic growth with dedicated homework help sessions and tutoring when needed.
- Organized charitable activities, teaching children value of giving back to community.
- Taught financial responsibility to children through allowances and savings goals.
- Managed household budget, leading to significant savings on monthly expenses.
- Encouraged children to be understanding and patient with others.
Store Manager
Steve Madden
11.2016 - 05.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Retail Store Manager
Steve Madden
06.2013 - 11.2016
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
Sales Associate
Steven Madden
09.2009 - 06.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
GED -
Seaview Vocational School
Staten Island, NY10-2002
Skills
- Driven and determined
- Entrepreneurial personality
- Purchasing and planning
- Professional networking
- Staff hiring
- Staffing oversight
- Store operations
- Training and mentoring
- Team leadership and coaching
- Outstanding communication skills
- Goals and performance
- Recruitment and hiring
- Team motivation
Timeline
One Jerky
Owner
03.2023 - Current
Stay At Home Mom| Family Manager
Myself
05.2018 - Current
Store Manager
Steve Madden
11.2016 - 05.2018
Assistant Retail Store Manager
Steve Madden
06.2013 - 11.2016
Sales Associate
Steven Madden
09.2009 - 06.2013
GED -
Seaview Vocational School
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