Summary
Overview
Work History
Education
Skills
Timeline
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Brigot Green Onumbu

Lake Mary,USA

Summary

Reliable, top-notch sales trainer professional with outstanding skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy techniques. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

10
10
years of professional experience

Work History

Sales Agent/Training Facilitator

HealthPlanOne
04.2020 - Current


  • Assisted call-in customers with questions about Health plan options
  • Increased sales and customer satisfaction by building relationships with customers
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns
  • Explained features and benefits of medical plans prescription plan and ancillary products.
  • Oversee day-to-day classroom operations and key performance metrics
  • Responsible for the daily execution of operational procedures within the training team
  • Train and educate learners on specific carriers’ products and systems
  • Collaborate with Upper Management on implementing new products and features
  • Complete and assign Workday learning and LMS courses within the curriculum to assess learner progress
  • Evaluate learners progress and provide coaching and feedback
  • Maintain continuous communication with IT (system and telephony) to ensure business continuity
  • Work closely with account managers/sales representatives in developing and setting monthly goals


Remote Trainer / Client Advocate

LiveOPS
01.2017 - 12.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Retention Coordinator

America Insurance Group
03.2014 - 01.2017
  • Maintain and retain current policy holders by managing inquiries
  • Develop and implement effective retention strategies
  • Primary point of contact for a team of agents
  • Ensure agents are well informed on industry changes
  • Collaborate with sales team to explore coverage options
  • Work closely with other departments including sales, underwriters and claims to address concerns.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.

Education

Associate of Arts - International Finance

PRS Career Academy
Longwood, FL
08.1990

Skills

  • Data Processing
  • Text Processing
  • 5 years Training & Delivery classroom and virtual
  • 5 years of successful sales experience in a call center environment
  • 3 years Management/Supervisor experience
  • 5 years’ Individual/Family Plan health insurance sales and Medicare sales experience
  • Meeting facilitation
  • Product Demonstrations
  • Demonstrating Products
  • Technical Support
  • Public speaking
  • Upselling strategies
  • Active listening

Timeline

Sales Agent/Training Facilitator

HealthPlanOne
04.2020 - Current

Remote Trainer / Client Advocate

LiveOPS
01.2017 - 12.2023

Retention Coordinator

America Insurance Group
03.2014 - 01.2017

Associate of Arts - International Finance

PRS Career Academy

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Brigot Green Onumbu