Brijae Williams
Cleveland
Summary
Dedicated Shift Leader with proven strengths in scheduling, documentation, and customer service. Skilled in maintaining accuracy, ensuring compliance, and supporting team efficiency. Excited to transition these transferable skills into a Medical Administrative Assistant role, to support patients and healthcare providers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Jersey Mike's
Cleveland
11.2023 - Current
- Perform daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Handles product purchasing and inventory to ensure consistent supply levels and operational efficiency.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Team Member
Hello Bistro
Cleveland
06.2021 - 11.2023
- Provided professional customer service in a fast-paced, high-volume environment, ensuring clear communication and empathy with every interaction.
- Maintained cleanliness and compliance with health and safety standards, supporting a safe and organized workplace.
- Handled cash transactions and restocked inventory with accuracy and attention to detail.
- Developed strong teamwork, reliability, and organizational skills that built the foundation for advancing into leadership and administrative responsibilities.
Education
Certified Medical Administrative Assistant -
Stepful
06.2025
High School Diploma -
Shaker Heights High School
Shaker, OH06.2024
Skills
- Scheduling and coordination
- Patient intake and education
- Chart preparation and management
- Insurance verification and billing
- EMR systems proficiency
- HIPAA compliance knowledge
- Production reporting skills
- Equipment troubleshooting expertise
- Customer service management
- Communication skills
- Time management abilities
- Multitasking efficiency
- Problem-solving capabilities
Certification
Certified Medical Administrative Assistant, Stepful, National HealthCareer Association, 09/01/25
Hobbies and Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations.
- Design and Build Websites
- Web Development and Design
Personal Information
Title: Shift Leader
Timeline
Shift Leader
Jersey Mike's
11.2023 - Current
Team Member
Hello Bistro
06.2021 - 11.2023
Certified Medical Administrative Assistant -
Stepful
High School Diploma -
Shaker Heights High School