BRILLIANT OGARO
Durham
Summary
Proactive Sales Associate with extensive experience in exceeding sales targets and fostering client relationships. Skilled in identifying business opportunities and employing persuasive communication to enhance revenue growth. Utilizes data-driven insights to develop tailored solutions, collaborating effectively with cross-functional teams in fast-paced environments. Committed to delivering exceptional service and cultivating long-term client partnerships.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Branch Relationship Banker
PNC Bank
Durham, NC
04.2025 - 01.2026
- Analyzed customers'' account activities and banking needs to recommend appropriate financial products while maintaining compliance with bank policies and regulatory requirements.
- Applied knowledge of banking regulations, KYC/ Customer Identification Program, Fraud prevention and compliance procedures to identify and escalate potentially unusual and high risk activities.
- Conducted thorough financial assessments to recommend appropriate products and services.
- Collaborated with branch relationship and internal banking teams to resolve account discrepancies, address customer issues, and ensure timely completion of operational and compliance related tasks.
- Used banking systems and Microsoft Excel to track performance metrics, analyze trends, identify opportunities for improvement, and develop strategies to achieve branch goals.
- Conducted proactive outbound calls to existing clients by reviewing account needs and identifying opportunities to recommend relevant financial products and services, contributing to client retention and branch performance goals.
- Provided in branch Notary services by verifying client identities,witnessing and certifying signatures, reviewing documentation for accuracy and ensuring compliance with applicable notarial and bank procedures.
- Participated in leadership conferences and professional development programs, strengthening leadership, collaboration,communication, and strategic problem-solving skills.
Sales Associate
Michael Jordan Nissan
11.2023 - 01.2024
- Maintained accurate inventory records, ensuring adequate stock levels and reducing out-of-stock situations that could impact customer satisfaction.
- Negotiated prices and terms of sales agreements to close deals and meet sales targets.
- Assisted customers in selecting the right vehicle based on their requirements and budget.
- Provided detailed information about various car models, features, financing options, and warranties.
- Minimized wait times for customers during peak hours, maintaining high customer satisfaction.
- Developed new client relationships by actively engaging with potential customers.
- Engaged with potential customers to develop new client relationships and expand customer base.
- Attended sales training programs and workshops to enhance sales skills and deepen product knowledge.
Account Manager, Inside Sales
Hot Forex Markets
11.2021 - 06.2023
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Provided clients with market insights, researched reports, and analysis to help them make informed trading decisions.
- Employed digital and traditional telephone methods to generate qualified sales leads.
- Built and strengthened long-lasting client relationships based on customer-centric terms.
- Managed friendly and professional customer interactions.
- Resolved customer inquiries and concerns promptly, maintaining high responsiveness and problem-solving to ensure customer loyalty.
- Managed 100 customer calls per day.
- Performed competitor analysis to identify market trends and pricing strategies, enhancing competitive positioning of products.
- Resolved customer inquiries and concerns promptly, ensuring high responsiveness and fostering customer loyalty.
- Handled an average of 100 customer calls daily, addressing inquiries and providing support.
Office Assistant
MYMAC LIMITED
06.2020 - 08.2020
- Submitted tenders and quotations to various government ministries to secure contracts
- Record keeping of company's awards and contracts
- Maintained organized records of company's awards and contracts for compliance and reference
- Received and deposited checks for the company in a timely manner
Forex Analyst
51 Capital
03.2020 - 05.2020
- Conducted system analysis, documentation, testing, implementation, and user support for platform transitions, ensuring seamless transitions and user satisfaction.
- Validated results and conducted quality assurance to ensure data accuracy for reliable analysis.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Generated reports for forecast analysis and ad-hoc requests to inform strategic decision-making.
Network Administrator
Coretec System And Solutions
01.2020 - 03.2020
- Administered and maintained LAN and WAN infrastructure to ensure reliable connectivity and support for users.
- Monitored and maintained network hardware and software to ensure high availability and performance for end users.
- Data Backup and Recovery: implement and manage data backup solutions to safeguard critical data and develop recovery procedures in case of data loss
- Provided technical support to end users, resolving network-related problems and connectivity issues efficiently.
- Network Maintenance: Ensure smooth operation and functionality of the organization's network by monitoring performance, troubleshooting issues, and resolving any network-related problems.
Education
Bachelor of Business Information Technology - Business Information Technology
KABARAK UNIVERSITY
Nakuru, Kenya12-2021
Skills
- Customer relationship management (CRM)
- CRM and Sales Tools
- Critical thinking
- Sales software
- Product recommendations
- Upselling
- Client retention
- Sales goal achievement
- Performance metrics
- Goal tracking
- Cold-calling
- Client outreach
- Active listening
- Multitasking strength
- Persuasion and influence
- Listening Skills
- Relationship management
- Customer service excellence
- Analytical skills
- Multitasking strength
- Compliance awareness
- Branch administration
- Operational compliance
- Goal-oriented
Certification
Notary Public- State of North Carolina
Data Analyst- Duke University. Durham, North Carolina.
Languages
English
Native or Bilingual
Timeline
Branch Relationship Banker
PNC Bank
04.2025 - 01.2026
Sales Associate
Michael Jordan Nissan
11.2023 - 01.2024
Account Manager, Inside Sales
Hot Forex Markets
11.2021 - 06.2023
Office Assistant
MYMAC LIMITED
06.2020 - 08.2020
Forex Analyst
51 Capital
03.2020 - 05.2020
Network Administrator
Coretec System And Solutions
01.2020 - 03.2020
Bachelor of Business Information Technology - Business Information Technology
KABARAK UNIVERSITY