Brilyn Houston

Work History

Covenant Health Systems

Documented patient intake and dietary requirements and aided with feeding and monitoring.
Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Restocked unit frequently with necessary medical supplies.
Supported healthy patient skin with bedside baths, wound care and integrity checks.
Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Kept instruments and equipment clean and sanitized.
Responded to bell or light signal calls to assist patients with needs.

Capstone Real Estate Investments

Updated web pages and social media profiles to reflect proactive strategies and engage customers.
Supported business marketing team by planning and monitoring marketing campaigns.
Stayed up to date with industry trends and customer needs, maintaining client revenue streams.
Optimized content to support and maintain brand voice and increase engagement across multi-media platforms.
Communicated with current and potential clients to develop content that connects with target audiences.
Created and followed processes to support client communication and calendar management.
Drove digital marketing and web design activities through content creation and data management.
Conducted market research to identify customer trends, competitor offerings and demographic data.
Helped sales and marketing meet business objectives through customer advocacy programs and initiatives.

Capstone Real Estate Investments

Prepared lease paperwork and obtained signatures and first payments from new residents.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Contacted and followed up with tenants on renewal notices.
Encouraged prospective tenants to fill out applications after property tours.
Conducted background checks on applicants.
Detailed application requirements and answered questions from prospective tenants.
Maintained accurate records of correspondence with and from tenants.
Escalated critical issues to property manager to deliver immediate resolution.
Received rent payments and tracked transactions in accounting software.
Tracked leads using CRM software and followed up with interested parties.
Checked rental eligibility by following company's verification process.
Inspected outside of property and immediately notified maintenance department to remedy issues and maintain curbside appeal.
Used conflict resolution skills to quickly resolve issues among residents.

Epic Healthcare Services

Organized games and other activities to engage clients and offer mental stimulation.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Helped clients stay happy and healthy by providing mental and emotional support.
Planned optimal meals based on established nutritional plans.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Monitored infection control procedures to verify facility-wide health and safety.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Assisted residents with bathing, dressing, grooming, toileting and eating activities.
Helped residents maintain neat, orderly and comfortable room by making beds and assisting with cleaning and organization.
Built relationships with patients through companionship and life enrichment activities to improve quality of life.
Provided companionship, personal care and household management assistance to clients within private home settings.
Documented changes in patients' psychosocial and physical conditions and communicated to care team.
Reported on patient activities to charge person at end of shift to maintain continuity of care.
Observed residents' overall health conditions and communicated changes to assisted living manager.
Facilitated therapeutic interaction with residents using positive role-modeling, one-on-one support and active listening.

Nissan Smyrna

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Educated customers on special pricing opportunities and company offerings.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Upheld quality control policies and procedures to increase customer satisfaction.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Made outbound calls to obtain account information.
Answered inbound calls, chats and emails to facilitate customer service.
Set up and activated customer accounts.
Relayed customer feedback to cross-functional teams to improve products and services.
Organized client contracts, records and reports to strengthen traceability.

The Happy Hour

03.2023 - Current

Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Managed office operations while scheduling appointments for department managers.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.