Bri'n BlLue
Augusta,GA
Summary
Trustworthy and empathetic Human Resources Assistant with a proven track record in software troubleshooting and problem-solving. Committed to maintaining meticulous customer interaction records. Brings a versatile skill set encompassing animal care, warehouse operations, technology, and customer service. Proficient in managing diverse tasks ranging from inventory and logistics to technical troubleshooting and client engagement. Known for the ability to adapt to fast-paced environments, excelling in problem-solving and consistently delivering reliable results across industries. Strong work ethic, attention to detail, and unwavering commitment to excellence set apart as a valuable asset.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Coordinating Manager
MAU Workforce Solutions
Beech Island, SC
09.2022 - Current
- Collaborated with various departments for seamless integration of projects, ensuring smooth transitions between stages and reducing bottlenecks.
- Implemented risk management strategies for mitigating potential obstacles in projects while maintaining focus on core objectives.
- Improved company reputation through diligent coordination of events, marketing campaigns, and public relations efforts.
- Facilitated the resolution of complex issues by employing critical thinking skills and engaging in collaborative problem-solving with team members.
- Optimized resource allocation by developing comprehensive schedules and monitoring progress to ensure adherence to deadlines.
- Evaluated employee performance regularly to identify areas of improvement and provide targeted support for professional development opportunities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer/product expectations.
Interim Human Resource assistant
Amazon
Appling, GA
10.2021 - 09.2022
- Maintained employee data and kept updated accounts of all employment records
- Assisted in recruiting and training of new employees for the marketing and IT teams
- Administered payroll information, compensation materials, and benefits programs
- Supported daily operations of busy human resources department
- Mentored employees through personal and professional issues
Enrollment Specialist
NavCare
Augusta, GA
08.2019 - 03.2020
- Handling questions, issues and providing detailed information on requirements, processes, and policies
- Collecting information and qualifying candidates for program or services
- Ensuring that applications are completed correctly and that the required supporting materials have been provided
- Entering, updating and reviewing data and records
- Providing guidance and recommendations to applicants and prospective candidates
- Corresponding with applicants and prospective candidates
- Processing enrollments and dis-enrollments
- Assisting with billing and payment processing
- Conducting more than 60 information sessions over the phone
Customer Service Representative
SITEL/Progressive insurance
Augusta, GA
05.2018 - 08.2019
- Handle all customer relations issues in a gracious manner and in accordance with company policy
- Handle phone and email inquiries from insurance companies, identify and prepare premium finance quotes/agreements and sent renewal quotes to clients
- Provided additional support to all departments including responding to customer inquiries
- Created letters documenting contact and endorsement changes to client's policy
- Entered and retrieved information of varying complexity using appropriate computer system applications to update records, process insurance applications and obtain information to others
- Demonstrated open and positive behavior in support of operations' goals
- Provided informal guidance to co-workers and back-up support in the absence of others
Forklift Operator/Store Clerk
AUSTIN INDUSTRIAL
Graniteville, SC
11.2015 - 05.2018
- Operate powered industrial trucks to load and unload materials and deliveries and move them to and from storage areas, machines and loading docks, into railroad cars or trucks or storage facilities
- As a Store Clerk I am responsible for obtaining or receiving merchandise, payments, and total bills and assisting S.T.'s with finding locations for parts checking and checking out merchandise
- Maintain maintenance of vehicle as well as the upkeep of work area
- Managing and maintaining incoming materials in stores
Store clerk
GREG'S GAS PLUS
Edgefield, SC
01.2015 - 11.2015
- Always provided each gas station customer with the highest levels of service and satisfaction
- Regularly communicated with vendors and assisted with restocking shelving and product displays
- Handled closing and opening duties, and ensured space was tidy and ready for business each day
- Assisted customers with issues at the pump and contacted service technicians when necessary
Service Assistant
LONGHORN HORN STEAK HOUSE
01.2014 - 01.2015
- Answering phones and assisting guest with issues and call ahead seating
- Cleaning and maintaining dining area
- Greeting and seating arriving guest
- Contributed in hosting, order taking, and food delivery
- Led team of four server assistants
- Organized and prepared services for special events
- Coordinated restaurant work flow with top management and servers
- Responsible for problem solving and special requests
Kennel Specialist
ACUTE CARE VET CLINIC
Evans, GA
01.2013 - 01.2014
- Ensured superior customer experience by addressing customer
- Cleaned kennels, animal holding areas, examination and operating
- Administered medication to animals
- Walked the dogs around the yard as well as cleaning the cat room
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Dog Handler
ANIMAL HOUSE
Augusta, GA
01.2009 - 01.2014
- Prioritized animal safety and comfort always
- Maintained a clean and safe atmosphere
- Greeted customers and dogs upon arrival to facility
- Supervised up to twenty dogs each day, responding to each dog's individual needs
- Observed general kennel population for illness and injury
- Fed and administered medication to boarding dogs
- Mentored less experienced staff on caring for and socializing animals
- Provided exceptional customer service as well as answering customer inquiries
- Cared for up to 300 high maintenance cats and dogs, sustaining their health and ensuring their needs are met at all time
- Provided dogs with stimulating activity and used a great deal of situational awareness to ensure a safe environment was always maintained for the dogs and staff members
Education
Associate - Cyber Security
Augusta Technical College
Augusta, GA12.2024
High school or equivalent - Paitnting/General education
Schenck job corps
Brevard, NC01.2007
Skills
- Time management
- Training
- Customer Service
- Upselling
- Software Troubleshooting
- Animal Care
- Human Resources
- Recruiting
- Expert in Microsoft office, with a focus on Excel
- Communication
- Ability to Work Under Pressure
- Decision Making
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Web and tech savvy require little to no training
- Excellent communication skills, both verbal and written
- Strong organization skills
- High level of accuracy and attention to detail
- Ability to multitask and prioritize
- Excellent administrative skills
- Strong computer skills and knowledge of database and relevant software program
Certification
Forklift Certification
Additional Information
Expert in Microsoft office, with a focus on Excel, Communication., Ability to Work Under Pressure., Decision Making., Time Management., Self-motivation., Conflict Resolution., Leadership., Adaptability., Web and tech savvy require little to no training., Excellent communication skills, both verbal and written., Strong organizational and time management skills., High level of accuracy and attention to detail., Ability to multitask and prioritize., Excellent administrative skills., Strong computer skills and knowledge of database and relevant software programs.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Coordinating Manager
MAU Workforce Solutions
09.2022 - Current
Interim Human Resource assistant
Amazon
10.2021 - 09.2022
Enrollment Specialist
NavCare
08.2019 - 03.2020
Customer Service Representative
SITEL/Progressive insurance
05.2018 - 08.2019
Forklift Operator/Store Clerk
AUSTIN INDUSTRIAL
11.2015 - 05.2018
Store clerk
GREG'S GAS PLUS
01.2015 - 11.2015
Service Assistant
LONGHORN HORN STEAK HOUSE
01.2014 - 01.2015
Kennel Specialist
ACUTE CARE VET CLINIC
01.2013 - 01.2014
Dog Handler
ANIMAL HOUSE
01.2009 - 01.2014
Associate - Cyber Security
Augusta Technical College
High school or equivalent - Paitnting/General education
Schenck job corps