Brina Blackman
Ventura,CA
Summary
Adept at enhancing customer experiences and streamlining operations, demonstrated during tenure at The Coach House Concert Hall with advanced ticketing solutions and ADA-compliant practices. Skilled in team collaboration and multitasking, I excel in fast-paced environments, ensuring high-quality service and operational efficiency. My background includes significant contributions to safety and service standards in diverse roles.
Overview
15
15
years of professional experience
Work History
Commercial Fisherman Deckhand
Lobo Fishing
03.2020 - Current
- Continuously improved personal skills and knowledge in the fishing industry by seeking feedback, learning from experienced crew members, and staying current with industry trends.
- Maintained efficient gear deployment for optimal fish harvesting results.
- Collaborated effectively with diverse groups of crew members from various backgrounds, fostering teamwork in pursuit of shared goals.
- Ensured safe working conditions with regular safety drills and equipment checks.
Waitress
The Discovery
05.2018 - 02.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Box Officer Manager
The Coach House Concert Hall
03.2009 - 12.2017
- Improved box office efficiency by streamlining ticketing processes and implementing user-friendly software.
- Ensured accessibility for all patrons, incorporating ADA-compliant practices and accommodating special requests to make events inclusive and enjoyable for everyone..
- Reduced wait times at the box office window by introducing online pre-sales and mobile ticketing options.
- Trained and motivated 8-person box office staff and volunteers to maximize ticket sales and facilitate distribution of information regarding shows and performances.
Education
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA06.2012
Skills
- Customer Service
- Strong multitasking
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Accurate money handling
- Complaint resolution
- Quick Learner
- Dependability
- Flexibility
Timeline
Commercial Fisherman Deckhand
Lobo Fishing
03.2020 - Current
Waitress
The Discovery
05.2018 - 02.2019
Box Officer Manager
The Coach House Concert Hall
03.2009 - 12.2017
High School Diploma -
Aliso Niguel High School
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