Brina Castillo
Round Rock,TX
Summary
Dedicated Patient Support Specialist with experience at Baylor Scott & White, adept at enhancing patient satisfaction through effective communication and follow-up coordination. Skilled in insurance verification and medical terminology, I excel in problem-solving and teamwork, ensuring seamless healthcare navigation and accurate information flow for improved patient outcomes.
Overview
3
3
years of professional experience
Work History
Patient Support Specialist
Baylor Scott & White
06.2025 - Current
- Assisted patients in navigating healthcare processes and understanding treatment options.
- Coordinated communication between patients and healthcare providers to ensure timely information flow.
- Managed appointment scheduling, confirming patient details for streamlined operations.
- Supported patient inquiries through phone and in-person interactions, enhancing overall satisfaction.
- Provided accurate information regarding insurance coverage and billing procedures to patients.
- Documented patient interactions and updates in electronic health records for improved data accuracy.
Pharmacy Technician
CVS Pharmacy
11.2022 - 06.2025
- Processed prescriptions accurately and efficiently in fast-paced pharmacy environment.
- Assisted pharmacists with medication therapy management and patient consultations.
- Maintained inventory levels, ensuring availability of medications and supplies.
- Educated patients on proper medication usage and potential side effects.
- Trained new pharmacy technicians on operational procedures and best practices.
- Monitored expired medications and conducted regular inventory audits for compliance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
High School Diploma -
Hendrickson High Scool
Round Rock, TXSkills
- Patient confidentiality
- Follow-up coordination
- Insurance verification
- Medical terminology
- Appointment scheduling
- Policy adherence
- Patient satisfaction
- Teamwork
- Problem-solving
Timeline
Patient Support Specialist
Baylor Scott & White
06.2025 - Current
Pharmacy Technician
CVS Pharmacy
11.2022 - 06.2025
High School Diploma -
Hendrickson High Scool