Brinda Cunnigan
Freight Dispatching
Irving,Texas
Summary
- Well-rounded Dispatcher offering 1 years of experience in busy call center environments. Looking to join a new organization where dynamic decision-making, leadership and conflict resolution skills will be valued.
- Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher.
Overview
1
1
years of professional experience
2
2
Certifications
Work History
Freight Dispatcher
Pearl Logistic Llc
Madison, WI
01.2021 - 11.2021
- Dispatched calls for emergency and routine driver call-outs.
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Recorded customer encounters through detailed notes and maintained comprehensive records.
- Communicated with customers daily about freight movements and delivery timetables.
- Scheduled and tracked movements of owned and rented equipment.
- Coordinated pickups and deliveries across [Location].
- Received new orders, prepared documentation and assigned personnel.
- Tracked purchase orders and approved vendor invoices for outside services.
- Ordered supplies and allocated resources to personnel based on need.
- Adhered to social distancing protocols and wore mask or face shield.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Bus Driver
Madison Metro Transit
Madison, WI
12.1999 - 09.2021
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Transported passengers safely along prescribed routes according to tight schedules.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Conducted pre-trip inspections of bus for safe operation.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
- Assisted passengers with moving and securing baggage.
- Followed schedules precisely to completely daily routes.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
- Helped elderly passengers or those with limited mobility enter and exit bus.
Education
GED -
West High School
Madison, WISkills
Dispatching field personnel
Updating logs
Routing orders
Prioritizing calls
Verifying coverage
Maintaining call metrics
Data Entry
Teamwork and Collaboration
Excellent Communication
Attention to Detail
Good Telephone Etiquette
Analytical and Critical Thinking
Clerical Support
Prioritizing calls
Accomplishments
- Supervised team of 10 staff members.
- Achieved certificate for instructor training by completing [training course with accuracy and efficiency.
Certification
CDL B,P endorsements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Freight Dispatcher
Pearl Logistic Llc
01.2021 - 11.2021
Certification training Driver instructor for new hire
08-2011
Bus Driver
Madison Metro Transit
12.1999 - 09.2021
CDL B,P endorsements
12-1999
GED -
West High School