Summary
Overview
Work History
Education
Skills
Timeline
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Ashleigh Barden

St Louis,MO

Summary

Reliable Dispatcher with 4 years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills. Remains calm under pressure to deliver clear instructions for timely action. Efficient Strong problem-solving skills and commitment to promptly resolving issues.

Overview

5
5
years of professional experience

Work History

Freight Dispatcher

Cayenne Express
05.2023 - 01.2024
  • Increased efficiency by optimizing freight routes and coordinating with drivers on delivery schedules.
  • Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.
  • Reduced delivery times with strategic route planning, considering factors such as traffic, weather, and driver availability.
  • Maintained accurate records of dispatched calls, vehicle locations, and job completion statuses for reporting purposes.
  • Handled incoming calls and emails from customers regarding issues with load pick ups and deliveries.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Managed trailer storage and daily yard checks of trailers

Freight /Transportation Dispatcher

1MTX LLC
07.2019 - 04.2022
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Communicated with Drivers and fellow employees to assign projects and determine which trucks and trailers will be used with each load.
  • Informed maintenance department about equipment breakdowns and provided updates on completion of work orders on trucks and trailers.
  • Scheduled and dispatched drivers to locations in all 48 states, running 10 to 20 over the road drivers , as well as dispatching and maintaining Dedicated and Regional lanes.
  • Created delivery routes and optimized plans for traffic, road conditions and other factors.
  • Closely monitored dispatch board to triage and prioritize over 40 to 75 daily calls.
  • Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Directed dispatching, routing and tracking of up tp 20 fleet vehicles.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Maintained updated and detailed records of calls in physical and electronic database.

Education

High School Diploma -

Warner Robins High School
Warner Robins, GA
05.2008

Skills

  • Routing orders
  • Dispatching field personnel
  • Maintaining call metrics
  • Verifying coverage
  • Service coordination
  • Tracking tasks
  • Relationship building
  • Data Entry Accuracy
  • Problem Solving Abilities
  • Strong Communication
  • Logistics Coordination
  • Teamwork and Collaboration
  • Telephone etiquette
  • Documentation and paperwork
  • Work order entry
  • Call center environments
  • Local area knowledge
  • Logistical operations
  • Trucking dispatching
  • Broker Relations
  • Prioritizing calls
  • Delivery policies

Timeline

Freight Dispatcher

Cayenne Express
05.2023 - 01.2024

Freight /Transportation Dispatcher

1MTX LLC
07.2019 - 04.2022

High School Diploma -

Warner Robins High School

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Ashleigh Barden