Brinda Dhayabaran

• Responsible for providing IT support to CRM application enabling customer support as well provide direct customer support to corporate accounts in Banking and Financial Services sector based out of USA and India.
• Configuring, maintaining and troubleshooting the CRM application to ensure it operates efficiently and meets unique requirements of our financial service clients.
• Collaborating with cross-functional teams. Conducting regular system audits and performance assessments to proactively identify and resolve potential issues before they impact customer support operations.
• Managing IT support for both our USA and India based teams, requiring effective communication and collaboration across different time zones and cultural contexts.
• Working closely with colleagues in various departments to streamline processes, enhance data integrity and align our CRM system with the evolving needs of our clients.
• Identify opportunities for process optimization and recommending system enhancements or integrations to improve the overall efficiency and effectiveness of our customer support operations.

• Developed, tested, and implemented various online applications in an Oracle 7.2 environment running on HP/UX2.
• Worked on the following modules:

-After Sales

-Purchase

-Customer Order Processing

-IED (Industrial Engineering Department)

-Management Information Systems