Microsoft Office (Word, Excel, PowerPoint)
Peter Rockefeller
Business / Systems Analyst and Technical Writer
Bronx,NY
Summary
IT consultant with 20+ years of experience in enterprise architecture, data modeling, business process modeling, and digital transformations. Proven expertise in driving technical strategy and delivering innovative solutions that align with business objectives. A capable team leader with a track record of effectively leading, training, and mentoring business analysts in best practices.
Overview
2025
2025
years of professional experience
2
2
Certifications
1
1
Language
Work History
Business Analyst / Systems Analyst
MASTERS WRITING SERVICES
6 2023 - Current
- Elicited requirements to design a web application for a start-up employee recruitment company
- Produced foundational BPM models for object-oriented (Ruby on Rails) design and implementation
- Developed high-level business process models
- Elicited and documented requirements
- Wrote user stories and use cases; created UML class diagrams
- Defined business rules
- Specified workflow automation and integration points
- Defined user experience and developed mockups
- Developed test cases and defined acceptance criteria
- Utilized MVC architecture framework for AI-powered job matching, gamification and token economy
Business Analyst / Technical Writer
LIFESTANCE HEALTH
01.2023 - 05.2023
- Created standardized policies and procedures (P&Ps) for a healthcare company growing rapidly through acquisitions
- Documented current-state P&Ps spanning enterprise’s acquired member companies
- Created a P&P master template, cross-referenced to company’s eleven functional business units
- Elicited future-state P&Ps and harmonized over functional business units spanning member companies
Data Engineer / Business Analyst / Process Architect
BIOGEN
03.2022 - 12.2022
- Within the company’s innovative data strategy program, documented their end-to-end Data Pipeline
- Documented business process models for data ingestion from, and data sharing with, partnering entities (e.g., labs)
- Interviewed and collaborated with scientists and business leads to elicit process flows in Visio
- Elicited executive KPIs for the management of operational manufacturing workload performance
SDLC Business Analyst / Systems Analyst
MERCK & Co.
10.2021 - 02.2022
- Engaged with engineers and scientists in the digital transformation of a key manufacturing process
- Participated in the implementation of a critical pharma manufacturing engineering system - utilizing the Shopfloor Online MES pla
- Modeled the business processes and systems processes; authored the application’s standard operating procedures (SOPs)
- Conducted disaster recovery planning and business continuity planning
Business Analyst / Systems Analyst
MASTERS WRITING SERVICES
01.2020 - 09.2021
- Freelance consulting for a start-up cybersecurity company
- Analyzed company’s strengths / weaknesses
- Analyzed industry trends
- Strategized company’s future trajectory
- Conducted SWOT analysis to determine company’s growth potential
- Wrote vision statement and business proposal to be presented to venture capital firms for solicitation of seed capital to initiate start-up growth of company’s professional practices
Lead Business / Systems Analyst
REGENERON
09.2019 - 12.2019
- Lead Business / Systems Analyst: Coach to scientific business analysts
- Supported BA center of excellence by mentoring scientific business analysts
- Elicited requirements for science-based projects and maintained requirements traceability
- Documented business processes and scientific processes as data models and business process maps (in Visio / BPMN representation)
- Developed taxonomy and standardized process workflows (BPMs) for scientific research experimentation
- Explored opportunities for Robotic Process Automation (RPA) in process workflows
Business Analyst
HUNTINGTON LEARNING CENTER
02.2019 - 03.2019
- Application Re-engineering and Business Process Architecture Transformation
- Delivered baseline documentation for re-engineering of signature enterprise apps
- Participated in digital transformation project to convert brick-and-mortar industry leader to digital, and migration to cloud computing-based platforms
- Documented functional requirements by extracting business logic from current application platforms; reverse-engineered current state business logic to generate high-level functional specs
- Built business process workflow models for the core business processes student / instruction lifecycle, and engagement with tutoring services for a franchise-based business model
Business Analyst / Systems Analyst / Process Architect
Take-Two Interactive Software
10.2015 - 10.2018
- Partnered closely with product owners in Human Resources, and development teams to define test scenarios aligned with business needs, significantly enhancing overall quality assurance
- Led user acceptance testing (UAT) for Concur and Workday COTS platforms, ensuring timely issue resolution and comprehensive validation processes following extensive testing phases
- Developed training plan, and conducted training of operations staff in anticipation of user acceptance testing
- Reported defects that were identified during functional testing, enabling swift resolutions by development teams
- Achieved operational excellence by identifying processing bottlenecks and proposing improvements
- Crafted comprehensive user guides tailored specifically for Tableau report-building, catering to diverse users at various roles, including developers and administrators
- Translated HR policies into actionable business rules for travel and expense management app (Concur)
- Communicated project updates by managing stakeholder expectations and gathering feedback
- Captured existing processes through detailed interviews and comprehensive workshops that identified critical inefficiencies, leading to targeted improvements in overall productivity
- Established a comprehensive inventory of the company's data assets, documenting data sources, formats, and flows
- Streamlined the technology integration process by gathering detailed business requirements for innovative solutions that aligned with existing systems and strategic goals
- Collaborated with Human Resources and QA teams to validate solutions and ensure software quality met needs
- Documented business processes with flowcharts and use cases to streamline and standardize operations
- Produced use cases and data flow diagrams for Tableau migration to ensure clarity
- Maintained organized test documentation that improved overall testing accuracy
- Developed a centralized documentation repository to ensure accessibility and consistency
Lead Business / Systems Analyst for E-Commerce
Cake and Arrow
01.2014 - 04.2015
- Broke down complex requirements into manageable issues, specifying deliverables aligned with the client's two-week sprint cadence to ensure timely project execution
- Analyzed legacy business data to lead a data integration effort, producing a normalized logical data model (ERD) and a rationalized data dictionary defining key business rules
- Created a robust taxonomy for insurance products alongside developing a normalized logical data model that clarified product relationships within the database structure, and facilitated master data management
- Tailored the Agile feature-driven development methodology to align with the client's work environment, driving design through short iterative cycles for optimal user experience
- Managed the client’s issues log effectively while reporting progress against backlog during retrospective 'lessons learned' meetings to foster continuous improvement
- Conducted funnel analysis of website workflow using Webtrends and Google Analytics
- Partnered strategically with interface architects to accurately draft future-state workflows that significantly enhanced UX wireframe navigation and streamlined user interactions
- Authored user stories and journey-based requirements to generate use cases for a mobile app
- Developed Excel pivot tables and SQL queries to extract insights and enhance metrics
Lead Business / Systems Analyst and Process Architect
World Wrestling Entertainment
05.2013 - 09.2013
- Analyzed current state business processes for a leading global entertainment firm, identifying gaps and opportunities that drove significant process improvements through COTS solutions
- Interviewed stakeholders to produce comprehensive workflow documentation, showcasing replacement of existing manual processes with automated solutions
- Implemented comprehensive change management requests and detailed requirement updates while utilizing JIRA to effectively track and resolve persistent issues related to change requests
- Defined and packaged use cases for a web portal, enhancing user experience and efficiency
Lead Business / Systems Analyst and Process Architect
EmblemHealth
06.2012 - 04.2013
- Developed a comprehensive and detailed taxonomy for healthcare insurance claims processing to standardize terminology and significantly improve communication among diverse teams
- Documented end-to-end healthcare claims adjudication processing operations by developing comprehensive workflow diagrams, streamlining and standardizing operations
- Spearheaded the design of an innovative web portal and mobile apps for Affordable Care Act solutions by gathering use cases that addressed key stakeholder needs
- Led dynamic requirements elicitation workshops to accurately analyze and frame essential project requirements across diverse business, functional, systems, and technical domains
- Elicited and meticulously defined critical business, user, and system requirements through comprehensive one-on-one interviews with stakeholders and subject matter experts alike
- Re-engineered claims adjudication to meet BABOK standards, for efficiency and accuracy
Business / Systems Analyst and Process Architect
Merck
10.2011 - 12.2011
- Employed SIPOC process mapping technique to produce use case definitions, UML diagrams, and gap analysis to gather and document requirements for evaluating COTS products
- Conducted data mapping activities that harmonized disparate data protocols and allowed for successful integration of data resources across multiple systems and data sources
- Assessed needs and identified key requirements to update the functional requirements specification (FRS) & system design specification (SDS) for supply chain data management app
- Engineered future state processes and information flows for a LEAN Six Sigma project, standardizing specimen handling within a clinical trials management initiative
Business / Systems Analyst for Clinical Trials Integration
Columbia University Medical Center
11.2007 - 03.2008
- Identified key authoritative data sources and specified comprehensive business rules for data feeds utilizing HL7 protocol to significantly enhance data accuracy and reliability
- Led design of live data interfaces for enterprise-wide implementation of a COTS clinical trials management system, integrating university research projects with hospital care
- Produced use cases, data flow diagrams, and process maps in Visio to enhance workflow
- Authored comprehensive and detailed technical specifications for future data feeds
Business / Systems Analyst for Business Process Reengineering
Metropolitan Life Insurance
04.2006 - 09.2007
- Produced comprehensive process documentation, outlining roles and responsibilities, and created data flow models to assess the impact of business decisions on reserves funding
- Spearheaded a process re-engineering initiative that introduced industry best practices, resulting in enhanced standardization and control of financial flows from insurance operations
- Set up quality checkpoints that bolstered end-to-end operational controls, enhancing overall financial integrity including accurate reporting on general ledger impacts and reserves
- Achieved broad consensus among diverse stakeholders on essential process definitions, fostering collaboration and alignment throughout the entire organization
- Created Visio process flow maps for admin functions, streamlining workflows
- Leveraged SOX best practices to create strong process ownership and data governance
Business / Systems Analyst for Prototype Development and Process Architecture
Pfizer Global Research & Development
08.2001 - 10.2004
- Engaged 50 subject matter experts, including laboratory scientists and manufacturing engineers, to gather requirements and construct logical models that drove project success
- Managed requirements for two high-priority projects within a highly regulated environment by interviewing more than 20 subject matter experts to ensure compliance and accuracy; obtained approval and signoff from stakeholders
- Headed teams in developing application prototypes while studying existing user processes to create effective logical models using Casewise Corporate Modeler, ERwin, and Visio
- Facilitated comprehensive user acceptance testing by crafting detailed test plans and enhancing processes through organized workshops and insightful playback sessions
- Led project workstream start-up for a business analysis center of excellence to enhance app development
- Authored comprehensive requirements documentation and developed UML models, including detailed sequence and interaction diagrams for precisely mapping value streams
Education
MS - Computer Science, Project Management
NYU / POLYTECHNIC UNIVERSITY
MBA - Information Systems, Management Science
IONA COLLEGE
BS - Pre-Medical Studies, Psychology
COLUMBIA UNIVERSITY
Skills
Agile and Waterfall SDLC Methodologies
Certification
Certified BABOK Business Analyst (PMI-PBA)
Technologiesskills
- MS Word
- Excel
- Visio
- PowerPoint
- MS Project
- ERwin
- IBM Rational System Architect
- COBOL
- Python
- Oracle
- SQL
- IMS
- DB2
- Access
- Shopfloor Online MES
- SAP
- SCADA
- Tableau
- SharePoint
- Concur
- Workday
- JIRA
- Confluence
- Webtrends
- Google Analytics
- Casewise Corporate Modeler
- BPMN
- Information Engineering
- UML
- Object Oriented Analysis & Design (OOA&D)
Software
Google Docs
Microsoft Outlook
Zoom, Microsoft Teams
ChatGPT
Windows, macOS
Safari, Chrome, Bing
Data visualization (Tableau)
SQL, Microsoft Access, DB2
Balsamiq
Microsoft Project
Jira
Confluence
COBOL
Data analysis
SQL
SAP
MES
Timeline
Business Analyst / Technical Writer
LIFESTANCE HEALTH
01.2023 - 05.2023
Data Engineer / Business Analyst / Process Architect
BIOGEN
03.2022 - 12.2022
SDLC Business Analyst / Systems Analyst
MERCK & Co.
10.2021 - 02.2022
Business Analyst / Systems Analyst
MASTERS WRITING SERVICES
01.2020 - 09.2021
Lead Business / Systems Analyst
REGENERON
09.2019 - 12.2019
Business Analyst
HUNTINGTON LEARNING CENTER
02.2019 - 03.2019
Business Analyst / Systems Analyst / Process Architect
Take-Two Interactive Software
10.2015 - 10.2018
Lead Business / Systems Analyst for E-Commerce
Cake and Arrow
01.2014 - 04.2015
Lead Business / Systems Analyst and Process Architect
World Wrestling Entertainment
05.2013 - 09.2013
Lead Business / Systems Analyst and Process Architect
EmblemHealth
06.2012 - 04.2013
Business / Systems Analyst and Process Architect
Merck
10.2011 - 12.2011
Business / Systems Analyst for Clinical Trials Integration
Columbia University Medical Center
11.2007 - 03.2008
Business / Systems Analyst for Business Process Reengineering
Metropolitan Life Insurance
04.2006 - 09.2007
Business / Systems Analyst for Prototype Development and Process Architecture
Pfizer Global Research & Development
08.2001 - 10.2004
MBA - Information Systems, Management Science
IONA COLLEGE
BS - Pre-Medical Studies, Psychology
COLUMBIA UNIVERSITY
Business Analyst / Systems Analyst
MASTERS WRITING SERVICES
6 2023 - Current
MS - Computer Science, Project Management
NYU / POLYTECHNIC UNIVERSITY
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