
Systems Analyst with 3+ years of experience delivering enterprise system solutions by bridging business requirements and technical implementation. Strong expertise in SDLC, requirements gathering, system testing, and deployment support across SAP and data platforms. Proven ability to drive process improvements, support IT service management practices, and collaborate with cross-functional teams to enhance system performance and ensure operational excellence.
IT Service Management (ITSM), Incident & Change Management
System Configuration, Testing (UAT), Deployment Support
Enterprise Systems: SAP ERP, Oracle, ServiceNow (basic)
Enterprise Reporting & Business Intelligence Optimization